Severn Auto Repair

552 reviews
1450 Grimm Rd, Severn, MD 21144
(410) 514-3303
Mon - Fri: 8:00 AM - 6:00 PM
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5

Where do I start. This place is great. Quick. Smart and friendly. The receipt info is on paper and online both are very easy to read and understand. I was given a loaner and an accurate time estimate. The guy at the front desk named Joe provided excellent advice and service. The mechanic that repaired my car his name is Otto. These people are ridiculously good. Thank me later

Hi Randy, this made our day. Thank you for taking the time to write such a thoughtful review. We’re glad everything from the timing and loaner to the paperwork and communication made the experience easy. Joe will really appreciate the shoutout for his advice and service, and Otto takes a lot of pride in his work, so your kind words will mean a lot to him too. We’re grateful you chose us and trusted the team, and we’ll be here whenever you need us again. We appreciate you spreading the word!

- Walt Eger's Service Center
5

Exceptional service from honest and reliable people, consistently! Thank you for everything.

Hi AJay, Thank you for being our customer and taking the time to leave this review. We strive to give our customers the best experience at every visit, and its great to know our dedication to service isn't going unnoticed. We appreciate having you as a part of our Walt Eger's community! 😊👍

- Walt Eger's Service Center
5

Excellent service….which included pictures of everything that needed attention.

5

The booking and overall process was very efficient. Employees were friendly. The pricing and identification of the issues found with my car seemed accurate and reasonable. The pricing and parts for replacement were transparent.

Hi Robert, Thank you for leaving us this detailed review! We really appreciate you supporting our shop. Our processes and services are designed to make the repair process easy and informative for you, so that you are "in the know" every step of the way. Thank you again for being our customer, we'll see you next time. 😊👍

- Walt Eger's Service Center
5

Had them inspect my car for new registration. Very efficient and no surprises.

Hi Madeline - We get it! An inspection can be a cross your fingers experience. Glad there were no surprises! Take care for now.

- Walt Eger's Service Center
5

1,000 stars for Jacinth! He was the only person there that brought me back to where my car was in the shop to show me what was done, what work needed to be done, so that I could understand what was going on. I truly appreciated his honesty and would highly recommend Jacinth! The waiting area was very calming.

Hi Sandra - I will see if we can get Google to put 1,000 stars on here!! "Junior", as we call him, is outstanding. Thanks for calling him out. We use a review like this to motivate each team member. It goes a long way and makes us want to strive for the next customer...and the next and so on. Thanks again.

- Walt Eger's Service Center
5

Outstanding service with superior customer service. Great prices. The very best

Dave, Bruce Spencer here. Thank you for being such a great long time customer. When I bought the business from Walt nine plus years ago, it was fun to see how "one degree of separation" played out with us knowing so many of the same people...we both consider family. Our team here appreciates your business and friendship. Look forward to seeing you on your next visit! Take care for now.

- Walt Eger's Service Center
5

Hi Desire, Thanks for this 5 star review! We'll see you at you next maintenance appointment.

- Walt Eger's Service Center
5

I had an exhaust leak on my custom exhaust. They were honest with me through the entire process. At the end of the day, they could not resolve my exhaust issue (due to it being custom, more my fault than anything). They went out of their way and referred me to some shops that could solve the issue. They even replaced some parts for free an d only charged for labor. Would reccomend.

Hi Luke, We work on and can fix almost everything. But in those unique cases, we have great relationships with other independent shops and are happy to refer to them. They do the same for us at times. Thanks for such a nice review.

- Walt Eger's Service Center
5

Great service, Great people and a great location

Hi Kimberly --- Looks like we were three for three on your scorecard! Thank you so much for the nice review. Happy to be of service anytime.

- Walt Eger's Service Center
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1450 Grimm Rd Severn, MD 21144 (410) 519-8445
Walt Eger's Service Center is committed to ensuring effective communication and digital accessibility to all users. We are continually improving the user experience for everyone, and apply the relevant accessibility standards to achieve these goals. We welcome your feedback. Please call Walt Eger's Service Center (410) 519-8445 if you have any issues in accessing any area of our website.