Severn Auto Repair

I came here 2 years ago, had the best experience.everyone was so polite! this year I came back I had gave them some time so I call them 3 days later to see if I am cover by my warranty to get my car fixed and I didn't catch her name but ask for updates with my car she got really smart and said " what do you want that was very rude! James is at the front desk never called or gave me any updates, my car was there for weeks, He saying that my warranty should have called me but my car IS AT YALL SHOP, y'all have the details but James act like he don't know how to comprehend things and really don't know how to talk to customers he is very rude ! I couldn't get it fix so I wanted it back to my house, So I TOLD THEM A DAY BEFORE that the tow truck is coming in the morning, I called James and I told him is my car ready and clear for the tow truck to get it and he said YES! So they waste the tow truck money and time because they throw Snow and and it freeze into ice on my car and around it and I had to call another one and I gave them some time told them to call me when I they are done so I can get another tow truck! So I called back James was like we been clear the ice off your car and I told him why u didn't say anything, THEN HE JUST START LAUGHING AND TRY TO RUSH ME TO GET ANOTHER TOW TRUCK BEFORE THEY CLOSE THEN THEY THOUGHT I WOULD NOT KNOW BUT IT IS A BIG DENT IN THE BACK OF MY CAR THAT THEY DAMAGE! OVERALL BAD EXPERIENCES, JAMES JUST KEEP LAUGHING MAKING ME UNCOMFORTABLE AND I TALK TO THE MANGER ROB AND HE JUST LAUGHING AND PLAYING AROUND JUST A BUNCH OF UNPROFESSIONAL CHILDISH PEOPLE DIDN'T GET APOLOGY OR ANYTHING! That's bad for business just learn how to be nice and professional everything should not be a joke!

I had a horrible experience at a nearby service station (over $600 for a battery and windhield wiper blades, unnecessary diagnostic). i can't say enough about Walt Eger. Something was draining my battery, A second service station couldn't diagnose the problem. Eger's took the time to collect all the information ran needed diagnostics at a reasonable price and pinpointed the starter as the problem. Replacement done at a fair price with Total transparency and communication. Timely friendly I recommend 100%.

Very polite and the technician let me see what the issue was with my vehicle before it was fixed

Where do I start. This place is great. Quick. Smart and friendly. The receipt info is on paper and online both are very easy to read and understand. I was given a loaner and an accurate time estimate. The guy at the front desk named Joe provided excellent advice and service. The mechanic that repaired my car his name is Otto. These people are ridiculously good. Thank me later

Exceptional service from honest and reliable people, consistently! Thank you for everything.

Excellent service….which included pictures of everything that needed attention.

The booking and overall process was very efficient. Employees were friendly. The pricing and identification of the issues found with my car seemed accurate and reasonable. The pricing and parts for replacement were transparent.

Had them inspect my car for new registration. Very efficient and no surprises.

1,000 stars for Jacinth! He was the only person there that brought me back to where my car was in the shop to show me what was done, what work needed to be done, so that I could understand what was going on. I truly appreciated his honesty and would highly recommend Jacinth! The waiting area was very calming.

Outstanding service with superior customer service. Great prices. The very best