Severn Auto Repair

527 reviews
1450 Grimm Rd, Severn, MD 21144
(410) 514-3303
Mon - Fri: 8:00 AM - 6:00 PM
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5

Went there for a routine tire rotation and inspection for an upcoming road trip. They found that a patch that had been put on the tire was not in good shape. When I got the car back, it was indeed, not in good shape. I was able to bring the car in the morning the next day and get the tire replaced and back to me before 2pm. Great experience

Hi Sean, Thanks for taking the time to leave us a review! Our multi-point inspection is designed for moments just like this. Keeping you informed about the overall health of your vehicle at every appointment regardless of what you come in for is our #1 priority. We appreciate you trusting us with your vehicle and are happy we were able to find the issue and get you back on the road safely with a new tire. Thanks for being a part of our community and we look forward to continuing to keep you and your family safe in the future! Enjoy your road trip!

- Walt Eger's Service Center
5

I appreciate Walt Eger’s prompt service and excellent communication. They perform a thorough inspection of the car, and never do work unless authorized first.

Hi Lisa, Thank you for this awesome review! We take pride in providing thorough efficient service and only doing what YOU agree is necessary to keep your vehicle safe to drive. Our team is happy to have been able to get your Toyota Rav4's brakes, filters and oil change done right and get you back out there on the road. Thanks for choosing Walt Eger's Service Center as the mechanic you trust!

- Walt Eger's Service Center
5

As always, Walt Eger's Service did a great job in making all of my requested service a pleasure. I was especially impressed that they even shined my wheel covers while rotating & balancing my wheels.

4

Good work and finished when they said they wood but it was a little more then I was expecting

HI Danny, Thanks for the solid review. We will not be the least expensive shop for sure. Hopefully the team educated you on your brakes receiving a 2 year/24k mile warranty. As the owner, I am proud to say, we are the ONLY shop I am aware of that will warranty brakes in the industry. My counterparts think I am crazy, but I just believe customers don't want to look through fine print when they have paid hard earned money for their repairs. So we stand behind our work way more than most. Hopefully there is no issue, but please know we have you covered if there is. Thanks again - Bruce Spencer

- Walt Eger's Service Center
1

Please don’t take your car here. They did a state inspection on my car and we dropped it off before they even opened was the first person there, they waited till the next day last minute to do the inspection. Didn’t call us, no updates, the staff and management are all saying different things so communication is not in their business. They told us originally the car would only take an hour or two turns out it was a two day thing and they didn’t even call to update us on anything. They will find every single issue wrong with your car to fail it for inspection. As long as they are getting paid they could care less. If I could give them 0 stars I would.

Hi Paige, This is Bruce Spencer, Owner. My cell number is (443) 875-4491. Sorry for the delayed response. But we cannot find you by name in our customer files, so possibly under another name? If you are open to a conversation, I would like to speak with you about your experience. We apologize if the communication was poor and untimely. Regarding the Maryland Safety Inspection, it would help if we can identify the vehicle to review it. As an inspection station, we must follow the Maryland State Police guidelines when completing them. At times, if the vehicle has many issues, it can be frustrating for sure. Again, I am open to a conversation to review your situation in more detail. Thank you.

- Walt Eger's Service Center
1

Please don’t take your car here. They did a state inspection on my car and we dropped it off before they even opened was the first person there, they waited till the next day last minute to do the inspection. Didn’t call us, no updates, the staff and management are all saying different things so communication is not in their business. They told us originally the car would only take an hour or two turns out it was a two day thing and they didn’t even call to update us on anything. They will find every single issue wrong with your car to fail it for inspection. As long as they are getting paid they could care less. If I could give them 0 stars I would.

Hi Paige, This is Bruce Spencer, Owner. My cell number is (443) 875-4491. Sorry for the delayed response. But we cannot find you by name in our customer files, so possibly under another name? If you are open to a conversation, I would like to speak with you about your experience. We apologize if the communication was poor and untimely. Regarding the Maryland Safety Inspection, it would help if we can identify the vehicle to review it. As an inspection station, we must follow the Maryland State Police guidelines when completing them. At times, if the vehicle has many issues, it can be frustrating for sure. Again, I am open to a conversation to review your situation in more detail. Thank you.

- Walt Eger's Service Center
4

Service was good

5

Absolutely top notch service along with the fact they stand behind the work they perform

5

Since moving to Maryland, I have only brought my VW to dealers. But when a dealer kept my car 3 weeks to fix a sun roof electronics, I decided to try Walt’s. I’m glad I did. I was treated very properly by the young lady upon entrance, told her what I wanted, and Walt’s delivered for half the cost I paid at the dealer for my maintenance.

5

Always satisfied with the service at Walt’s …done on my car….. Appreciate the staff who are friendly, helpful and knowledgeable Wouldn’t trust to have my car serviced by anyone else…. Patricia O

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1450 Grimm Rd Severn, MD 21144 (410) 519-8445
Walt Eger's Service Center is committed to ensuring effective communication and digital accessibility to all users. We are continually improving the user experience for everyone, and apply the relevant accessibility standards to achieve these goals. We welcome your feedback. Please call Walt Eger's Service Center (410) 519-8445 if you have any issues in accessing any area of our website.