Severn Auto Repair

Fair pricing and very quick repair time. Finished before estimated time. Very convenient shop and friendly, helpful staff.

Jim and the staff at Walt Eager are honestly a breath of fresh air. I needed a lot of work done on my VW CC. Not been used for 6 months. They diagnosed and provided a quote that was close to my idea of servicing needed. Price was good and service excellent and timely. Service was completed in just a few days and the car is running great. I don’t mind paying for good service and this is the place for good service. Thank you.

I cannot tell you how angry I am that I didn't find this place sooner. This is by FAR the best service center that I have ever gone to. The prices are fair and the work is immaculate. The staff are friendly and knowledgeable, absolute rockstars, every single one them. It's a shame that I can only give them five stars, because they are deserving of at least ten. I cannot recommend them enough.

This was my first time getting repair work done on my 2018 1500 Ram Tradesman I talked with Mark and we agreed …there is a history of the engine oil coolant housing cracking… The original part is made of plastic and is easily cracked by over tightening the oil filter… Usually by a inexperienced mechanic or DIY oil change… it was replaced with a more durable metal housing… The estimate repair quoted including inspection, parts and labor was $1800/final bill $1,799.93… their work is guaranteed for 3 years/36,000 miles… I plan on having my future repair work done at Walt Eger Service Center…

I recently had the pleasure of working with Walt Eger to address a concerning rotational noise issue with my car. From the moment I walked in, I was impressed by their professionalism and commitment to customer satisfaction. Someone always answered the phone and Jim and Sam were patient with my questions and took time to explain the issue and options. What stood out to me the most was their dedication to thoroughness. After having previously visited the dealership to address the problem without success, Walt Eger's took the time to double-check their work. Not only did they diagnose and fix the issue efficiently, but they also saved me a significant amount of money in the process. Thanks to their expertise and attention to detail, my car now is now back on the road. I highly recommend this shop to anyone in need of reliable and trustworthy automotive services.

The staff members, Jim, Mark (sp) and Rob, were always pleasant and courteous, which can be hard to find in auto mechanics. Jim went above and beyond in relentlessly liaising for days between my car's warranty company and I. His customer service skills were superior. He was consistently communicative, patient and enduring in his efforts to serve, advocate for, and tailor to my needs. Rob took extra steps to ensure my concerns were sincerely heard, diagnosed and corrected. Not only will I come back in the future, I will refer others. Thank you for giving my family peace of mind to drive the "Mom-mobile" safely! Amara Fraley-Vaughn

Did a great job. Particularly like the idea of getting a loaner though I didn’t use it last time

My car has always been serviced at the dealer but after being quoted an exhorbitant amount for a major repair I began exploring other auto repair shops in the area. Walt Eger was rated very highly online so I decided to gave them a try. So glad that I did. I was greeted by Jim, the service advisor, who didn't smile much but was very professional and provided top notch customer service. The cost of the repair wasn't cheap but was still lower than the dealer's quote. Jim also gave me a $100 discount which was fantastic! Overall, a great first experience and I'll definitely be back.