5

I had taken my vehicle to them for some preventive maintenance work which included replacing my water pump. 3 months later I noticed a drip coming from the engine. Walt Egers immediately diagnosed the issue and replaced the pump completely free of charge as it was a warranty issue. Honest mechanics.

Hi Jason - Thanks for the shout out on us honoring our warranty. We stand behind our work, period. People count on us for safety and peace of mind. Our whole model is based on trust. If the issue is with a part or something we did, no questions asked...we take care of it. Hope you have a great long Memorial Day weekend. Take care.

- Walt Eger's Service Center
5

I have been stationed here at Fort Meade since 2019. I met the folks at Walt Eger’s when required to inspect my Ram 3500 for registration requirements for MD. The service was outstanding. I have not had any problems with my truck nor had any other mechanical issues until now as I am preparing to retire. We will be driving cross country so I am having Walt Eger’s do all my 100k maintenance. I appreciate the great service from Sam scheduling to Rob calling me for the follow up parts that Jason ordered for me. Bruce Spencer, the owner, is very interested in providing superior services. Bruce personally drove me home once. Otto was my mechanic who did a great job with my services. I highly recommend Otto for diesel work. Jason has the connections to get parts which are more difficult to get and was very efficient have my power steering hose on hand and ready for installation a few days later. Some folks may want to complain about problems with prices however, they will find in most cases, they get what you pay for. You simply will not get the best services for the cheapest prices. I have not, nor will I take my truck anyplace else for service. Bruce and Walt Eger’s team may not be perfect but they are the very best within 100 miles of Fort Meade, MD. Tell them Tony, the retired Marine Corps Master Gunnery Sergeant sent you.

Tony - WOW. Bruce here, thanking you from the whole team for this review and more importantly your years of service to our country. We hope you have a safe trip and enjoy a well deserved retirement! We’ll see you when you get back from your trip. Thanks again. 👍❤️🇺🇸🚙

- Walt Eger's Service Center
5

The team at Walt Eger’s is great. We take our two, soon to be three, vehicles there for maintenance and repairs. I know that when my kid is driving any of our cars she is safe because our car is well maintained and with their 45 point inspection we know of any issues before they become serious. Great job, Bruce and your team!

Thank you Anastassia. We love keeping your family safe and on the road. The team always appreciates it when a long time customer takes time to leave us a review. Thanks again - Bruce and our whole team. 👍❤️🚙🚙🚙

- Walt Eger's Service Center
5

Great communication from the service advisor and quick to get my vehicle repaired.

Hi Paul -Thanks for a nice review. It is great when we can provide service where a first time customer is inclined to write a good review. We appreciate and hope we can be your go to shop for years to come. Thanks again!

- Walt Eger's Service Center
1

Truly terrible customer service

Hi Tahteebayy - This is Bruce Spencer, shop owner. Not sure why you slammed the shop here, but I am confident you are not our customer. I have reviewed your profile and picture with our whole team and none of us recognize you. IF you are a customer and we have done something wrong, please call the shop and ask for my cell number. All we ever want is a chance to make things right if something goes south, but we simply cannot identify you as a customer. Shop phone is (410) 519-8445. Thank you.

- Walt Eger's Service Center
5

I was on a business trip 3 1/2 hours away from home when I experienced car trouble. I spoke to Rob and explained my situation. He immediately sprung into action sourcing the parts needed to fix my vehicle and get me back on the road. Rob, Bruce and the whole team @ Walt Eger's went above and beyond to help me in a time of crisis. I highly recommend this business to anyone who needs automotive repair. Thanks again team!!!!!!

Russ, Glad we could help. Business travel is tough enough, but car trouble takes the pain level way up! Glad we could assist and get you home on time to enjoy your young family. Stop on by to say hello next time you are down this way. Take care - Bruce, Rob and the team!

- Walt Eger's Service Center
5

I recommend everyone to use Walt Eger Service Center they are wonderful everyone was so nice and helpful. From now on this is where I will be bringing both cars.

Zakiyy, Thank you for the great review. We have lots of families bring all their cars to us and we take great pride servicing every one. Glad we could help and we are here when you need us!

- Walt Eger's Service Center
5

Extremely professional staff and quick service. Empathy was key when we needed to have service completed quicker than quoted, they moved things around and met new deadline. Amazing place!

Hi Jonathon - Great to know we could make your timeframe work! Hopefully it helped you get going to something more fun than auto repair! 😎😂❤️🚙🚙🚙 Take care.

- Walt Eger's Service Center
5

This is THE place to take your car for service. They are honest and great! My family has been going to Walt Eger's for many years. We are always pleased with the service and courtesy shown to us. In the extremely rare case where there may be a question or issue, it is resolved immediately and to our satisfaction. I especially want to thank JASON for his help, knowledge, patience and understanding making it easier for me to file an insurance claim for my Honda CRV. Jason went above and beyond what I could have hoped for and I truly appreciate it. The other workers were also extremely helpful. I am grateful to them all for giving me the help I desperately needed. Thank you so much!

Hi Alice, Thanks for being a long time customer! Jason loves taking care of customers and it looks like he took the extra step on your CRV with the insurance claim. We know you count on us to be the experts so sometimes it's the little things that make the difference. Hope you are enjoying the weekend. Take care.

- Walt Eger's Service Center
5

Hi, As a woman it is hard to find a vehicle sercice center that will listen to you. Often I am met with dehumanizing conversations because I am a woman. However, I just want to say that Walt Egers Service center treated me well. I had an amazing experience here. They are the most honest, transparent, and friendly service center. I want to thank them for being geniune, kind, helpful, polite and experienced people. They now have a new customer for life. I WILL NOT TAKE MY VEHICLE ANYWHERE ELSE. Thank you all so much. Your newest customer! Tam Jackson

Tam - Thank you so much. Glad we took good care of you. Our team works hard to give every customer the same transparent trustworthy experience and when we get a great review like this, it tells us we are getting it right. Thank you - Bruce Spencer, Owner.

- Walt Eger's Service Center