3

The shop does excellent work and backs up the repairs well with the 3 year or 36,000 mile warranty but I felt the costs for the work were too high for what was done !

Hi Doug - Thanks for the review and the chat in the shuttle. We are never the least expensive, but will always stand behind the work we do, using high quality parts. We promise to work hard to prove our value to you over time. As we discussed, maintaining your Ranger vs $30k+ for a new one is a smart choice. I am hopeful we can keep our longtime relationship going. Thanks again - Bruce

- Walt Eger's Service Center
5

Hi Ashley - Thank you for the ⭐️⭐️⭐️⭐️⭐️ Review. We are here when you need us next!! 😀

- Walt Eger's Service Center
4

This place is real good. I wish that they were located in my town.

Hi Jennifer - Thank you for the recognition! We wish we were in your town too...maybe one day. ;-)

- Walt Eger's Service Center
5

Hi Dorothy - Thank you for the ⭐️⭐️⭐️⭐️⭐️! Glad we took good care of you. See you next time.

- Walt Eger's Service Center
5

My family takes both of our cars to this service station. They are fantastic, reliable and great communicators. I love their ‘diagnostic summary’ that they send you when quoting the price for parts and labor. I have a car that’s approaching 12 years of age and took it in for a ‘physical’ check up and asked them to advise what is urgently needed vs ‘nice to have’ repairs to keep the car reliable. They sent me a detailed summary with photos of the car in close up to show wear and tear and then their recommendations. I knew my car was over due for a lot of routine repairs that come with high mileage / age. I also loved that the summary report sent to me gave the name and even a photo of the tech working on my car as well as the service manager who was calling me. It gives a nice personal touch to the experience. It’s also handy if I ever had a follow up question after the repair was done. They’ve never tried to high pressure sell me on anything and have always been patient with my questions. I’ve never had a bad experience here and have referred many friends and family in the area. I also love that the owner, Bruce is very hands on. My first time taking my car in for repair in fact- I happened to show up just as they were closing and a man helped me check in my car to drop off the key in the overnight box. I felt bad because I didn’t know they were closing but the man was very friendly and considerate. I later recognized him in some local advertising that he was in fact the owner. That’s what I call service (I know many businesses whose owners are completely hands off when it comes to running the day to day operations but I can really tell that Bruce and all whom I’ve encountered who work there really care about what they do and I will be a life long customer. Thank you! Jeff

Hey Jeff...Wow! People will think you and I are related somehow! Thank you for this review. Customers seem to like the inspections with pics. We are here whenever you need us. Thanks again - Bruce

- Walt Eger's Service Center
5

Elijah - Thank you for the ⭐️⭐️⭐️⭐️⭐️ Review. We will see you next time.

- Walt Eger's Service Center
5

They do great work!

Jill - Thank you for the ⭐️⭐️⭐️⭐️⭐️ Review and vote of confidence. We look forward to seeing you the next time we can be of service. Have a great day!

- Walt Eger's Service Center
5

Excellent communication and quality of service; provided pick up and ride home when needed.

Lisa - Thank you for this nice review. The shuttle rides are our favorite part because we get to know you better. Have a great weekend.

- Walt Eger's Service Center
1

My wife dropped had her vehicle towed there due to some engine issues/noise. She didn't want to drive it in case there was a serious issue. She told them the problem the day it was towed there and had an appointment to have it looked at the next day. That evening she called because had not heard back and was "told it keeps starting, they can't get it to not start". Again was instructed that was not the problem and was told they wanted to keep it over the weekend so they could run diagnostics. Called Monday afternoon to get an update and again they said "it keeps starting and they can't get it to not start". Which was never the issue. They said "well thats why it was towed here right". So they were told on numerous occasions of the problem but chose to ignore it. I dont know if they had issues because it was a female telling them what the problem was or what. Naturally they apologized for the miscommunication, but it wasn't. Once may be a miscommunication but multiple times is either lack of caring or incompetence. Additionally we asked to speak to the owner who of course was in a meeting. Which was a lie based on tone and body language, but im sure they will say it wasnt.

Hi Will - We miscommunicated on your wife's vehicle from the get go and never got on the same page. You have my apologies (Bruce Spencer - Owner) and I take full responsibility for this poor experience . I just spoke with Yijing and am open to a conversation with you too. I was in a meeting when you picked up or I would have met with you then. We do not discriminate based on gender (or anything else). When we make a mistake, we own up. Yijing and I had a nice conversation and I will be following up with an e-mail to recommend a friend's shop to her. Based on your review, I am not expecting a second chance...but would certainly welcome one. If you call the shop (410) 519-8445 and I am not here, just ask for my cell and they will provide it. Again, you have my apologies on this disconnect.

- Walt Eger's Service Center
4

Thank you. Good service 👍.

Hi Adrienne. Thank you for the review. I am sorry I didn't get a chance to meet you (Bruce - Owner). I always try to say hello to new customers. At any rate, have a great weekend and I hope to meet you next time.

- Walt Eger's Service Center