Severn Auto Repair

5

This morning I had an outstanding experience at Walt Eger Service Center . From the moment I walked in, the team exhibited the utmost professionalism, kindness, and courtesy. They truly epitomize what exceptional customer service is all about. I highly encourage everyone reading this to give this shop a try before going elsewhere. I promise you won't be disappointed. It's rare to find such a dedicated and customer-focused team, and my visit left me thoroughly impressed. They performed state inspection and diagnostic checks and gave great advice and recommendation all at more than a fair price. Thank you for setting the standard for great service! Please pass my thanks to the entire team

Hi Julian! Thank you so much for your kind words and for sharing your outstanding experience at Walt Eger Service Center! We're thrilled to hear that our team's professionalism, kindness, and courtesy left such a positive impression on you. It means a lot to us that you found our customer service exceptional and our prices fair. Your encouragement for others to visit us is truly appreciated. We'll be sure to pass along your thanks to the entire team. Thank you for choosing us for your state inspection and diagnostic checks. We look forward to serving you again in the future!

- Walt Eger's Service Center
5

Once again I had impeccable service from Walt Eger's Service Center. I've been taking my vehicles to Walt Eger's for years and have never left disappointed. You are met with friendly faces that genuinely care about giving you great service. And that's ExACTLY what you get! What I really like is that they go over your vehicle, then send you a message with their findings of what "should" be fixed and then items they recommend be fixed. What's really great is at no time do they try to push anything on you. They fix your vehicle in a timely fashion and at very reasonable prices. I live in Glen Burnie but have no problem traveling to Odenton for Walt Eger's to fix my vehicles. So worth it. I've been a longtime customer and will continue to be for the lifetime of my Malibu. Special thanks to Jonathan & Gary for being so nice and helpful. A big thank you to the mechanics who worked on my Malibu. Fantastic work! --- Mary Hare

4

Brought my car in for a small oil leak. The repair didn't work. The leak got worse. Walt Eger's stood by their work and made it right at no cost to me. Very pleased with the service.

Hi Deborah, Thank you leaving us this review! We're happy to have been able to take care of you and your vehicle. Our service warranty is in place for situation like just this. Our team is glad we had the opportunity to make things right, we're always here to make sure you are satisfied with your experience and are driving safe on the road. We look forward to seeing you in the shop at your next visit!

- Walt Eger's Service Center
5

Impeccable Service!! Once again we are over-the-moon on how we were treated by the great folks at Walt Eger’s. The speed, precision, pricing is all very fair and transparent. Our SUV needed a quick oil/filter, tire rotation which was completed same day. The following day we noticed a slight vibration at highway speed and Walt Eger’s happily took the SUV back to be diagnosed again. It turned out to be a slightly bent rim which was fixed same-day as well. Forget about the big nationwide retail chains; Walt Eger’s gets an A+!!!!

Jason - Thank you. Just like your business, ours is about service and doing a little extra. Thanks for your family’s loyalty and friendship. We are here when you need us next. 👍❤️🚙🚙🚙

- Walt Eger's Service Center
5

Thank you for your 5-star rating, Bob! We're so glad to hear that you had a great experience with us. If there's anything else we can do for you, just let us know.

- Walt Eger's Service Center
5

I hadn’t been to Walt Eger’s Service Center in a while, but I remembered them when I happened upon a necessary service for my car. I called them to schedule an appointment and they were able to get me in the very next day. They even offered me a free shuttle ride back and forth ten miles away. They may be under new ownership, but it’s good to know the courteous and friendly customer service I remember from days past still exists there today! They are truly a top notch team that provides honest and exceptional professional care you and your car deserve. If you’ve never been there, you don’t know what you’re missing. If your car is in need of service, please give them a call. They won’t disappoint and they’ll even give you a ride if you need it!

Hi Tom, We greatly appreciate your glowing review and are thrilled to have provided you with the exceptional service you deserve! At Walt Eger's Service Center, we strive to maintain the same level of courteous and friendly customer service that our customers have come to expect, even under new ownership. We're delighted to hear that you were impressed with our prompt scheduling, complimentary shuttle service, and our commitment to honesty and professionalism. Your satisfaction is our top priority, and we're grateful for the opportunity to exceed your expectations. Thank you for your kind words and for recommending us to others in need of automotive service. We look forward to serving you again in the future!

- Walt Eger's Service Center
5

I hadn’t been to Walt Eger’s Service Center in a while, but I remembered them when I happened upon a necessary service for my car. I called them to schedule an appointment and they were able to get me in the very next day. They even offered me a free shuttle ride back and forth ten miles away. They may be under new ownership, but it’s good to know the courteous and friendly customer service I remember from days past still exists there today! They are truly a top notch team that provides honest and exceptional professional care you and your car deserve. If you’ve never been there, you don’t know what you’re missing. If your car is in need of service, please give them a call. They won’t disappoint and they’ll even give you a ride if you need it!

5

Thank you for the 5-star rating, Detrich! It's great to hear that you had a positive experience with us. We strive to provide exceptional service to all our customers. If there's anything else we can assist you with, please don't hesitate to reach out.

- Walt Eger's Service Center
5

Walt Eger's service was great. They were very personable, accommodating and professional. Some work that I requested was determined to not be needed at the moment based on the technician's evaluation, the honesty was very much appreciated.

Hi Winston! Thank you for sharing your experience with us! We're delighted to hear that you had a great auto repair experience at Walt Eger's Service Center. Our team always strives to provide excellent service, and we're glad that our personable and professional approach made a positive impression on you. We believe in honest and transparent communication with our customers, and we're pleased that you appreciated our technician's evaluation. Your feedback is invaluable to us, and we look forward to serving you again in the future!

- Walt Eger's Service Center
5

My wife just got stationed at Ft.Meade so we are new to the area. We bought a car and had a horrible experience with the dealership. The car needed a few repairs. Someone told about Eger’s. They were awesome. Helped me out a ton when I really needed it. Kept me updated about the process. Made the repairs quickly. Can’t recommend them enough, especially if you’re a military family

Hi there! Thank you for this awesome review! We love providing quality auto repair and service to all of our customers, but we are always honored to be able to take care of our local military families. Thank you for choosing us to keep your family squared away.

- Walt Eger's Service Center