My wife dropped had her vehicle towed there due to some engine issues/noise. She didn't want to drive it in case there was a serious issue. She told them the problem the day it was towed there and had an appointment to have it looked at the next day. That evening she called because had not heard back and was "told it keeps starting, they can't get it to not start". Again was instructed that was not the problem and was told they wanted to keep it over the weekend so they could run diagnostics. Called Monday afternoon to get an update and again they said "it keeps starting and they can't get it to not start". Which was never the issue. They said "well thats why it was towed here right". So they were told on numerous occasions of the problem but chose to ignore it. I dont know if they had issues because it was a female telling them what the problem was or what. Naturally they apologized for the miscommunication, but it wasn't. Once may be a miscommunication but multiple times is either lack of caring or incompetence. Additionally we asked to speak to the owner who of course was in a meeting. Which was a lie based on tone and body language, but im sure they will say it wasnt.
Hi Will - We miscommunicated on your wife's vehicle from the get go and never got on the same page. You have my apologies (Bruce Spencer - Owner) and I take full responsibility for this poor experience . I just spoke with Yijing and am open to a conversation with you too. I was in a meeting when you picked up or I would have met with you then. We do not discriminate based on gender (or anything else). When we make a mistake, we own up. Yijing and I had a nice conversation and I will be following up with an e-mail to recommend a friend's shop to her. Based on your review, I am not expecting a second chance...but would certainly welcome one. If you call the shop (410) 519-8445 and I am not here, just ask for my cell and they will provide it. Again, you have my apologies on this disconnect.
- Walt Eger's Service Center