Severn Auto Repair

The customer service at Walt Eger’s is above and beyond. These people really stand behind their work. When my car broke down out of state, Terry arranged to get it back on the road within a day. Ron worked it out so that it was still covered under their warranty. This company is a rare gem: trustworthy mechanics who put the customers first!

The customer service at Walt Eger’s is above and beyond. These people really stand behind their work. When my car broke down out of state, Terry arranged to get it back on the road within a day. Ron worked it out so that it was still covered under their warranty. This company is a rare gem: trustworthy mechanics who put their customers first!

Always great service, very knowledgeable staff!! Make an appointment and you are taken in and you are out very quickly !! No hidden costs or any shocking costs!! They are all like family to their customers!!

Came in with a problem with my car, the staff was very helpful & knowledgeable, Terry the service guy was awesome. He explained everything that the mechanics found and gave me options for the repairs. He helped me prioritize what needed to be done right away and what could be done later. As we discussed my options, the owner Bruce walked in and was very friendly. They even offered me a ride home & back while I was waiting. I did have to leave my car for a couple of days because of waiting for parts. But this was the best experience at an auto shop I have ever had. They weren't the cheapest option, but they were the best. They have my business from now on. %100

Mark and the crew at Walt Eggers provided fantastic service. Check engine light of the vehicle illumined while passing through town in the evening. They were able to fit me in immediately the following day. Diagnosed the code, ruled out other problems, and made the repair by mid afternoon. From beginning to end their process is efficient, friendly, and thorough. Their communication engenders high confidence they know what they are doing and care for their customers. The price was competitive and fair and I was very pleased they were able to get me safely back on the road. Highly recommend!

Walt Eger’s Service Center is a top notch auto repair facility. There are repair shops closer to my home, but I don’t mind driving to Severn because I know I’m going to get great service. The prompt shuttle service provided means I can’t use that as an excuse for NOT taking my vehicles there for service. The warranty on work done is hard to beat. Owner Bruce Spencer seems to be continually looking for ways to improve the customer experience. This time around, he had a new invoicing system, which made paying the invoice very efficient. He has also installed lockboxes for retrieving keys to your vehicle after hours. Very impressive! I have always had Jacinto (Junior) work on my vehicles. He is a superb mechanic. He is very knowledgeable about all aspects of car/truck repair. (He’s worked on both for me.) This time he was able to repair the air conditioning in my Volvo just ahead of our latest heat wave. He also looked over my car from bumper to bumper and helped me prioritize other repairs needed in the near future. I will continue to rely on Jacinto for future repair needs and I highly recommended Walt Eger’s Service Center for your next repair.

"We don't get our hands dirty" Mark, Walt Eger's Derrick our mechanic was great. Came in for an inspection that was fair and valid. Mark didn't do well communicating company policy or work do be done confusing our work order with another customer. Be aware, they have an internal policy not to work on cars older than 20 year for liability purposes. Totally normal and explained by another staff member. 5/5 for mechanic, would come back 3/5 for front staff.

Do not take your car here for a safety inspection. They are not fair and will fail you for cosmetic issues. If you have any modification to your vehicle, good luck. One of the fails they gave me was for not have stock rotors and break sizes.

Excellent customer service, excellent trustworthy work, experienced technicians. I would recommend anyone to Walt's for BMW repair.

I am very pleased with the work and service performed on my vehicle. I won’t hesitate to use Walt Edgar service in the future. I will also recommend them to my friends. Thanks very much!