Severn Auto Repair

5

I recently had my second experience with Walt Eger's Service Center and since I had an excellent experience with them prior, I decided to go back. I was not disappointed. Once the diagnosis and estimate were completed, and I gave my approval (catalytic converter and O2 sensors replacement), the work was completed in a very short timeframe. To date I have had no further issues with my vehicle, but if I do I will be going to Walt Eger's Service Center.

Hi Danny, From your profile, it appears we are your first review...five stars...thank you! We are happy to be 2 for 2 with your first two visits. We promise to go 10 for 10 and beyond!!! Please give us a call if you have any issues. We stand behind our work and are glad things are going so well. Take care for now.

- Walt Eger's Service Center
5

I recommend coming here for ŕepairs and state inspections. I scheduled an appointment for a Maryland state inspection and I was given a ride home in their courtesy shuttle. The inspection only took 1 1/2 hours and was only $85. Many places quoted $100 and up. They have repaired my Audi in the past and were honest about the cost and options. They are very friendly and courteous and make the visit as painless as possible!

Andrea, Thank you for taking the time to write a nice review. We do LOTS of Maryland State Inspections. Glad the free shuttle worked out and your Audi is good to go. Give us a shout when you need us next. Thanks again.

- Walt Eger's Service Center
5

I am very impressed with this shop. Dropped my vehicle off at close of business and the very next day my vehicle was repaired and ready to go before COB. For reference, I had both front wheel bearings replaced, all brake pads and rotors replaced, both rear struts replaced, spark plugs replaced, differential/transfer case flushed and serviced, and radiator flush/leak fixed. Front office was friendly and helpful. Price seemed steep but I am not from the area and don’t know the average cost of repairs around here. Only thing I can compare it to would be small town midwest prices which wouldn’t be fair considering cost of living differences. Overall, I feel it was worth the price and will be a returning customer if I need repairs on my truck in the near future.

5

My husband and I have taken several of our cars there for years they always do excellent work, very reliable, professional I always trust Walt Eger will fix it.

Thank you Scriven family for trusting us with your vehicles. We promise to fix and maintain your "fleet" to meet your needs for each vehicle. Give us a shout when we can be of service next. Thanks again.

- Walt Eger's Service Center
5

Walt's never disappoints. Honest. Thorough. Been coming for 28 yrs. Prices may seem a bit high, till you check around and ask a bit. They've never left a hold down clattering in the trunk, keep us on top of light bulbs etc, understand adjusting needs to budget has priorities.

Wow!! Thank you for 28 years of loyalty. Our team works hard to earn our value and it is nice when customers understand our business. Over 28 years I am sure not everything has gone perfectly (I have only owned it since 2016), but just like Walt, we will always stand behind our work if/when an issue arises. Again, we are overjoyed as a team when a long-time customer still takes the time to write such a great review.

- Walt Eger's Service Center
5

I called about my coolant leaking from my vehicle and their team was able to service my vehicle, clearly explain what was going on, provide me a shuttle service, and they were extremely patient with explaining everything. That entire team is amazing and professional! Thank you all for the updates about my car and I will be returning soon for additional services. The front office is the best without a doubt!

Ebony, Thank you so much for this nice review. As the owner, I agree, our front office is the best! We love our whole team and they work hard to take care of customers. Take care for now and we are happy to assist on your next visit.

- Walt Eger's Service Center
5

Great

Thank you June for the five star review. One word says it all.......we'll take it! :-)

- Walt Eger's Service Center
5

The whole team at Walt Eger's has been so nice to work with! I took my wife's car in and it had a bunch of things that needed to be done and the Walt Eger's crew gave me a full detailed report of everything and even told me what they recommended to be done now and what could wait which was so helpful. They didn't pressure me into anything and didn't try to sell me stuff I didn't need. I used to work on my own cars a lot (back when I had more free time..) so I understand what needs to be done and what doesn't and they were spot on in my opinion. Im taking all my cars to Walt Eger's from now on!

Steve - THANK YOU for such great review. It is great to know we are aligned on what is needed. Our goal is to guide and educate customers on what works for them based on budget, how long they want to keep the vehicle, etc... We are here when you need us on your terms. Thanks again.

- Walt Eger's Service Center
5

First time at Walt eger’s, for routine maintenance. Staff friendly and informative. Shuttle was helpful.

Hi Beverly, This is Bruce Spencer, Owner. It is great when a first time customer takes the time to write such a nice review. I will share this with our team. Please know, this motivates all of us to take care of the next customer...every day. Positivity brings positivity. :-) THANK YOU

- Walt Eger's Service Center
5

Great customer service. Explained all aspects fully and the pictures sent with the inspection was impressive - easy to see what they were talking about.

Hi Raggedy Gene --- love the name. Thank you for taking time to provide feedback on our digital inspection process. We are glad to know it helped with your decision making. Our goal is to help you have a plan that works for you and your vehicle for as long as you own it. Take care and thanks again.

- Walt Eger's Service Center