Severn Auto Repair

Edit: It was a Mazda 6 2015 under my name. Previous: I went to Walt Eger to get my brake system changed in my car. The price was a little steep, but they had a year warranty plan. When I got my car back, there was still a very audible braking noise whenever the brakes were hot. I went back in to get it fixed by them and went for the test drive with them at the time to tell them what the sounds was. The mechanic was saying that he wasn’t able to hear the sound, until my partner pointed it out. That was when he heard it. They went back to look at the brakes again and they said nothing was wrong with it and sent me on my way again. I was fed up with going back to the shop to get my brakes fixed, because I felt like they weren’t going to fix it no matter how many times I pointed it out. So I went to another mechanic to get it inspected, there they told me that the brakes had defects on them, so I went back to Walt Eger with the report the other mechanic said, and the owner said they were not going to take a report from another mechanic. At that point, I gave up and went to the other shop. Once doing that, the defective brake pads were replaced and there was no longer the squeaking noise braking. I, all in all, did not have the best experience with this mechanic shop.

Came in with a problem with my car, the staff was very helpful & knowledgeable, Terry the service guy was awesome. He explained everything that the mechanics found and gave me options for the repairs. He helped me prioritize what needed to be done right away and what could be done later. As we discussed my options, the owner Bruce walked in and was very friendly. They even offered me a ride home & back while I was waiting. I did have to leave my car for a couple of days because of waiting for parts. But this was the best experience at an auto shop I have ever had. They weren't the cheapest option, but they were the best. They have my business from now on. %100

Mark and the crew at Walt Eggers provided fantastic service. Check engine light of the vehicle illumined while passing through town in the evening. They were able to fit me in immediately the following day. Diagnosed the code, ruled out other problems, and made the repair by mid afternoon. From beginning to end their process is efficient, friendly, and thorough. Their communication engenders high confidence they know what they are doing and care for their customers. The price was competitive and fair and I was very pleased they were able to get me safely back on the road. Highly recommend!

Walt Eger’s Service Center is a top notch auto repair facility. There are repair shops closer to my home, but I don’t mind driving to Severn because I know I’m going to get great service. The prompt shuttle service provided means I can’t use that as an excuse for NOT taking my vehicles there for service. The warranty on work done is hard to beat. Owner Bruce Spencer seems to be continually looking for ways to improve the customer experience. This time around, he had a new invoicing system, which made paying the invoice very efficient. He has also installed lockboxes for retrieving keys to your vehicle after hours. Very impressive! I have always had Jacinto (Junior) work on my vehicles. He is a superb mechanic. He is very knowledgeable about all aspects of car/truck repair. (He’s worked on both for me.) This time he was able to repair the air conditioning in my Volvo just ahead of our latest heat wave. He also looked over my car from bumper to bumper and helped me prioritize other repairs needed in the near future. I will continue to rely on Jacinto for future repair needs and I highly recommended Walt Eger’s Service Center for your next repair.

"We don't get our hands dirty" Mark, Walt Eger's Derrick our mechanic was great. Came in for an inspection that was fair and valid. Mark didn't do well communicating company policy or work do be done confusing our work order with another customer. Be aware, they have an internal policy not to work on cars older than 20 year for liability purposes. Totally normal and explained by another staff member. 5/5 for mechanic, would come back 3/5 for front staff.

Do not take your car here for a safety inspection. They are not fair and will fail you for cosmetic issues. If you have any modification to your vehicle, good luck. One of the fails they gave me was for not have stock rotors and break sizes.

Excellent customer service, excellent trustworthy work, experienced technicians. I would recommend anyone to Walt's for BMW repair.

I am very pleased with the work and service performed on my vehicle. I won’t hesitate to use Walt Edgar service in the future. I will also recommend them to my friends. Thanks very much!

Repair service was good. Needed the ball joint fixed on the front end of my Nissan. Mark got me in right away! The shuttle service was quick to & from my destination! Reasonable costs for everything! I recommend Walt Eger’s to everyone needing auto repair!

Fair prices. Great customer service. Only had a handful of things done there, but I'm aware of friends and family that have been going there for years. Highly recommend, if you're looking in the Glen Burnie Severn area (where most mechanics are snakes 🐍)