Severn Auto Repair

521 reviews
1450 Grimm Rd, Severn, MD 21144
(410) 514-3303
Mon - Fri: 8:00 AM - 6:00 PM
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5

Hi ego volo scire vestri pretium.

5

The mechanic I have been using for the last 30 years retired, and I had several unsatisfying maintenance appointments with the local dealership, so I friend of mine suggested I give Walt Eger's Service Center a try. I had my first service this week, and everything went well. The work I needed was fairly routine (oil change, tire rotation, overall maintenance inspection). They we're ready to begin the work at the time we agreed on (unlike dealerships that often required me wait well past the appointment time), and that minimized the time that I had to take off from work. They emailed me pictures of everything they checked on my vehicle (tire depth, brake pad life, battery capacity, etc.), and they completed the work in under an hour as I waited in their comfortable waiting room. They had good communication throughout the appointment, and another plus is that they didn't find anything else that needed to be serviced (unlike the dealership that often found additional unnecessary extras to run up the bill). Overall, I'm very satisfied with this first service and I'll be back.

Hi John, Thank you for giving Walt Eger’s a try after your long-time mechanic retired. We know that finding a new shop you can trust isn’t always easy, and we’re glad to hear your first visit for an oil change, tire rotation, and inspection went smoothly. Our team works hard ensure great communication and honest recommendations without the extras you don’t need. We’re also happy you found our digital inspection photos helpful and our shop to be a comfortable environment during your visit. We look forward to helping you keep your vehicle in top shape for many more miles around Severn, Odenton, Glen Burnie, and the surrounding communities. 🚗🔧

- Walt Eger's Service Center
5

Had my car serviced with Walts, I like the service they provide and they treat me well. Good service, good people

Hi Darlene, Thank you for sharing your experience with us! We’re glad to hear you felt well taken care of and that our team delivered the kind of service you expect for your vehicle. Providing quality work and friendly service is what we strive for every day here at Walt Eger’s. We appreciate your trust and look forward to helping you with future maintenance and repairs here at the shop! Give us a call if you need anything in the future!

- Walt Eger's Service Center
5

Above and beyond service!! Staff went above beyond excellent customer service, during recent visit for a vehicle inspection. Highly recommend if you are in need of an auto shop or inspection service!!!

Hi Stacy! Thank you for the wonderful feedback! We’re glad to hear our team went above and beyond during your recent Maryland State Inspection. Providing excellent service and making the process easy is always our goal. We appreciate your recommendation and look forward to being here for your future auto repair and maintenance needs in Severn, Odenton, Glen Burnie, and the surrounding communities.

- Walt Eger's Service Center
5

Went there for a routine tire rotation and inspection for an upcoming road trip. They found that a patch that had been put on the tire was not in good shape. When I got the car back, it was indeed, not in good shape. I was able to bring the car in the morning the next day and get the tire replaced and back to me before 2pm. Great experience

Hi Sean, Thanks for taking the time to leave us a review! Our multi-point inspection is designed for moments just like this. Keeping you informed about the overall health of your vehicle at every appointment regardless of what you come in for is our #1 priority. We appreciate you trusting us with your vehicle and are happy we were able to find the issue and get you back on the road safely with a new tire. Thanks for being a part of our community and we look forward to continuing to keep you and your family safe in the future! Enjoy your road trip!

- Walt Eger's Service Center
5

I appreciate Walt Eger’s prompt service and excellent communication. They perform a thorough inspection of the car, and never do work unless authorized first.

Hi Lisa, Thank you for this awesome review! We take pride in providing thorough efficient service and only doing what YOU agree is necessary to keep your vehicle safe to drive. Our team is happy to have been able to get your Toyota Rav4's brakes, filters and oil change done right and get you back out there on the road. Thanks for choosing Walt Eger's Service Center as the mechanic you trust!

- Walt Eger's Service Center
5

As always, Walt Eger's Service did a great job in making all of my requested service a pleasure. I was especially impressed that they even shined my wheel covers while rotating & balancing my wheels.

4

Good work and finished when they said they wood but it was a little more then I was expecting

HI Danny, Thanks for the solid review. We will not be the least expensive shop for sure. Hopefully the team educated you on your brakes receiving a 2 year/24k mile warranty. As the owner, I am proud to say, we are the ONLY shop I am aware of that will warranty brakes in the industry. My counterparts think I am crazy, but I just believe customers don't want to look through fine print when they have paid hard earned money for their repairs. So we stand behind our work way more than most. Hopefully there is no issue, but please know we have you covered if there is. Thanks again - Bruce Spencer

- Walt Eger's Service Center
1

Please don’t take your car here. They did a state inspection on my car and we dropped it off before they even opened was the first person there, they waited till the next day last minute to do the inspection. Didn’t call us, no updates, the staff and management are all saying different things so communication is not in their business. They told us originally the car would only take an hour or two turns out it was a two day thing and they didn’t even call to update us on anything. They will find every single issue wrong with your car to fail it for inspection. As long as they are getting paid they could care less. If I could give them 0 stars I would.

Hi Paige, This is Bruce Spencer, Owner. My cell number is (443) 875-4491. Sorry for the delayed response. But we cannot find you by name in our customer files, so possibly under another name? If you are open to a conversation, I would like to speak with you about your experience. We apologize if the communication was poor and untimely. Regarding the Maryland Safety Inspection, it would help if we can identify the vehicle to review it. As an inspection station, we must follow the Maryland State Police guidelines when completing them. At times, if the vehicle has many issues, it can be frustrating for sure. Again, I am open to a conversation to review your situation in more detail. Thank you.

- Walt Eger's Service Center
1

Please don’t take your car here. They did a state inspection on my car and we dropped it off before they even opened was the first person there, they waited till the next day last minute to do the inspection. Didn’t call us, no updates, the staff and management are all saying different things so communication is not in their business. They told us originally the car would only take an hour or two turns out it was a two day thing and they didn’t even call to update us on anything. They will find every single issue wrong with your car to fail it for inspection. As long as they are getting paid they could care less. If I could give them 0 stars I would.

Hi Paige, This is Bruce Spencer, Owner. My cell number is (443) 875-4491. Sorry for the delayed response. But we cannot find you by name in our customer files, so possibly under another name? If you are open to a conversation, I would like to speak with you about your experience. We apologize if the communication was poor and untimely. Regarding the Maryland Safety Inspection, it would help if we can identify the vehicle to review it. As an inspection station, we must follow the Maryland State Police guidelines when completing them. At times, if the vehicle has many issues, it can be frustrating for sure. Again, I am open to a conversation to review your situation in more detail. Thank you.

- Walt Eger's Service Center
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1450 Grimm Rd Severn, MD 21144 (410) 519-8445
Walt Eger's Service Center is committed to ensuring effective communication and digital accessibility to all users. We are continually improving the user experience for everyone, and apply the relevant accessibility standards to achieve these goals. We welcome your feedback. Please call Walt Eger's Service Center (410) 519-8445 if you have any issues in accessing any area of our website.