Severn Auto Repair

The technician that was assigned to my case at this shop was either incompetent or malicious. Stopped in for a delayed clunking sound that occurred when driving over bumps - I suspected it was either a damaged strut or a loose heat shield. The tech performed an inspection of filters and fluids (without permission) and determined my brake fluid level was too high and suggested a $220 fluid flush. My brake fluid is 5 MONTHS OLD and the level is high because I just had my pads and rotors changed - this was my first red flag. Even if the high fluid was an issue, you could remove the excess in 10 seconds with a turkey baster for free! The tech was able to reproduce the clunk, but over the phone said they couldn't identify any issue with the suspension. Despite this - they requested to burn $270 on a new sway bar and stabilizer links? After reading the brake fluid quote, I was suspicious - but this pushed me over the edge. Thankfully, I opted to just take it home after confirming the struts were fine. After picking it up, the clunking was gone (miraculously without replacing the sway bar!). Almost certainly was a loose part that was corrected during the investigation. They either knew that something was loose and lied about it - or didn't recognize the part was loose and accidentally fixed it. Both scenarios are bad. I paid $90 to give them an up-sell opportunity, to confirm my struts weren't broken, and to misdiagnose the problem. Great work folks, wish I had just looked under the car myself. The only good thing I can say about my experience was that their courtesy car service was convenient and their staff were very friendly.

Perfect and professional. Highly recommend!

This is my 2nd vehicle I've trusted Walt Eger's with & will always bring all my auto needs to them. Great service & trustworthy!!

I wish I had known about this place before now. They were quick and easy to schedule with. They didn't dumb down anything they found. Straight forward and helpful And with the reinspection, fast and quick. Highly recommend

My experience has always been great going there. I first went to have my transmission replaced and they really worked for me and kept a consistent line of communication throughout the entire process. Also, them giving you an option to get a loaner car makes everything smoother. I have not been to them since getting my transmission replaced but with the economy today the prices they offer to do work to your car is better than most.

Great service!

My husband took our Hyundai Elantra to Walt Eger's for routine service. Unfortunately, the payment system was malfunctioning that day and we were charged twice for the service. We didn't notice the duplicate transaction until a few days later. When we brought it to the attention of the staff, the owner, Bruce, immediately called to apologize and make it right. He personally delivered the check to our home and left of us two Yetis as a gift. As a customer who often feels like just a number on a spreadsheet to big corporations, it is truly refreshing to work with a business that still believes in the human touch. I am so delighted with this experience that I will take my Kia to Walt Eger's for my next service appointment instead of my dealership. Thank you!

Good service at a fair price. Better pricing than some other shops in the area

As a Floridian, this has to be one of the best vehicle service centers I have been to. In case anyone out of state is looking for vehicle maintenance in the area. James keeps the ground moving and is detailed with customer service, Joseph handles customer calls with efficiency, Sam researches parts for even the rarest model of vehicles. (You may pay extra but is worth it) The technicians with one of them being named "Oto?" are efficient with repair times along with other unnamed individuals and provide pictures with repair and maintenance concerns. Loaner cars are provided as a courtesy with appointments coordinated in advance. No loaner car? No problem, free shuttle service to a rental car facility if you need it and can be coordinated in advance to meet you at a rental car facility once you return a rental. (Shuttle driver recommended, ask for Demetry, he is young but can hold a conversation.) If for some reason you had a bad experience here, you did not come in contact with these people. This review is important because most Maryland residents leave very unfair reviews for most businesses. "May travel be abundant and your stress minimized."🤠

Joseph was great, he has great customer service I will definitely be coming back!