5

I took my truck to this location for an overall inspection since it was in storage for many years and I wasn't sure what was or could be wrong. they provided very quick service and told me what needed to be fixed, could be fixed, and what was in great shape. Very thorough and informative. My truck still has a issue, but they told me they weren't the specialists to work on it, but recommended someone who could. This is a great and trust worthy business and I highly recommend them! thanks Bruce and the whole team!

Great meeting you Troy and thank you for a great review. Glad we could get you pointed in the right direction. Take care for now - Bruce

- Walt Eger's Service Center
2

drained, flushed & refilled power steering system, but almost same problems as before, seemed expensive work with little results.

Good morning Jim - I am sorry you feel this way. As your wife, you and I discussed during the shuttle ride, your power steering rack is leaking and we recommended it be replaced, showing you the leaks with our digital inspection. We did the power steering flush at your direction, noting we did not feel it would resolve the issue. But a leak is a leak that needs to be fixed correctly, noting the vehicle is a 2003 Avalon. Whether you use our shop or another one, the ONLY way to fix the issue is to replace the rack at this point which will be costly. Best of luck as you pursue the proper fix. Bruce Spencer, Owner.

- Walt Eger's Service Center
5

Hi Tim - We love it when long time customers take time to acknowledge our efforts. Have a great weekend and we will see you next time!

- Walt Eger's Service Center
5

Hi Kathy - Thank you for the ⭐️⭐️⭐️⭐️⭐️ Makes is happy to make you happy!! Take care for now.

- Walt Eger's Service Center
5

Kendall - Thank you for the ⭐️⭐️⭐️⭐️⭐️!! Glad we took good care of you. Have a nice weekend.

- Walt Eger's Service Center
2

This really pains me to give a local business 2 stars. I brought my tire in to have a screw taken out and plugged. Obviously my fault for not asking for an estimate, but figured it couldn't be much higher than say a Goodyear or national chain shop which i refuse to use for most cases. Well my bill for a plug and balancing came to $71.45. I called Goodyear they charge $35.00 for the same work. Again i would pay more to use a local company but a $36.00 difference is a bit much. I really gave the extra star to the older gentleman that came out that treated me super nice. Again, SorryI had to write a bad review

Hi Joe - Sorry we were not a fit for you at that price. I know you used the term "plug", but shops don't plug tires anymore. It's against Maryland law. We have to remove the tire, check the inside for any defects around the sidewalls, patch, then re-seal it from the inside and then balance it. Plugging is illegal because if the sidewall is compromised from a nail or object, it is dangerous, so we have to remove the tire to check it thoroughly. Others may do it for $35, but it will be done with a $12/hour part time technician at that price. We do not employ technicians at that level because quality is too important, especially with tires. Done correctly, it is a 35-40 minute job. Hopefully this helps explain our costing a bit better. By the way, thank you for noting Reds being friendly. I am the shop owner and always happy to speak to a customer about their situation. Thanks - Bruce Spencer (410) 519-8445. If I am not here, they will give you my cell.

- Walt Eger's Service Center
5

Had to get repairs to my wife's car for two unrelated problems. Both times the repairs were done very quickly. The second time the technician was helpful in identifying that the problem was one of two things - we went home and tried the simpler thing. Although it turned out to be the harder fix (which they performed with minimal interruption to our schedules), we appreciated that he was interested in helping even if it might mean one less visit to them. Will definitely use again.

Thank you for such a great review Andrew! Glad we could get to the right decision for your family. Let us know if we can help further.

- Walt Eger's Service Center
5

My review is a tad late, but here it is! The fellas here have ALWAYS been so pleasant, professional, timely, and enjoyable to talk to. Their carpooling service makes dropping off the vehicle so much more convenient and I deeply appreciate it. I plan on using them for all our car needs until my husband gets stationed somewhere else. I HIGHLY recommend Walt Eger's Service Center! Thank you guys for providing such awesome service!

Alexis - Thank you for such a nice review and more importantly, for your family’s service to our country. Glad our shuttle service can simplify life just a little bit for you. See you next time.

- Walt Eger's Service Center
5

Excellent reporting, service, knowledge, and communication.

Matt - Thank you for the ⭐️⭐️⭐️⭐️⭐️!! Glad you liked our digital inspection and you were able to get to the right plan for your Mazda with Mark. We look forward to seeing you for your next service. Take care.

- Walt Eger's Service Center
5

This was the first time my vehicle was serviced at Walt Eger's and I'm very satisfied. In addition to the work I requested, I received (via text message link) a detailed report (photos included) of other maintenance items that may require my attention. I'll definitely be back!

Hi Will - Thanks for the great review and shout out for our digital inspection. Especially for first time customers, it really helps us SHOW the customer what we are seeing. No pressure to "fix it all" in one visit, but we can collectively have a plan to address things over time based on your budget, amount of time you plan to keep the vehicle, etc... Have a great day and again...THANK YOU. Bruce Spencer, Owner

- Walt Eger's Service Center