Severn Auto Repair

5

I hadn’t been to Walt Eger’s Service Center in a while, but I remembered them when I happened upon a necessary service for my car. I called them to schedule an appointment and they were able to get me in the very next day. They even offered me a free shuttle ride back and forth ten miles away. They may be under new ownership, but it’s good to know the courteous and friendly customer service I remember from days past still exists there today! They are truly a top notch team that provides honest and exceptional professional care you and your car deserve. If you’ve never been there, you don’t know what you’re missing. If your car is in need of service, please give them a call. They won’t disappoint and they’ll even give you a ride if you need it!

Hi Tom, We greatly appreciate your glowing review and are thrilled to have provided you with the exceptional service you deserve! At Walt Eger's Service Center, we strive to maintain the same level of courteous and friendly customer service that our customers have come to expect, even under new ownership. We're delighted to hear that you were impressed with our prompt scheduling, complimentary shuttle service, and our commitment to honesty and professionalism. Your satisfaction is our top priority, and we're grateful for the opportunity to exceed your expectations. Thank you for your kind words and for recommending us to others in need of automotive service. We look forward to serving you again in the future!

- Walt Eger's Service Center
5

I hadn’t been to Walt Eger’s Service Center in a while, but I remembered them when I happened upon a necessary service for my car. I called them to schedule an appointment and they were able to get me in the very next day. They even offered me a free shuttle ride back and forth ten miles away. They may be under new ownership, but it’s good to know the courteous and friendly customer service I remember from days past still exists there today! They are truly a top notch team that provides honest and exceptional professional care you and your car deserve. If you’ve never been there, you don’t know what you’re missing. If your car is in need of service, please give them a call. They won’t disappoint and they’ll even give you a ride if you need it!

5

Thank you for the 5-star rating, Detrich! It's great to hear that you had a positive experience with us. We strive to provide exceptional service to all our customers. If there's anything else we can assist you with, please don't hesitate to reach out.

- Walt Eger's Service Center
5

Walt Eger's service was great. They were very personable, accommodating and professional. Some work that I requested was determined to not be needed at the moment based on the technician's evaluation, the honesty was very much appreciated.

Hi Winston! Thank you for sharing your experience with us! We're delighted to hear that you had a great auto repair experience at Walt Eger's Service Center. Our team always strives to provide excellent service, and we're glad that our personable and professional approach made a positive impression on you. We believe in honest and transparent communication with our customers, and we're pleased that you appreciated our technician's evaluation. Your feedback is invaluable to us, and we look forward to serving you again in the future!

- Walt Eger's Service Center
5

My wife just got stationed at Ft.Meade so we are new to the area. We bought a car and had a horrible experience with the dealership. The car needed a few repairs. Someone told about Eger’s. They were awesome. Helped me out a ton when I really needed it. Kept me updated about the process. Made the repairs quickly. Can’t recommend them enough, especially if you’re a military family

Hi there! Thank you for this awesome review! We love providing quality auto repair and service to all of our customers, but we are always honored to be able to take care of our local military families. Thank you for choosing us to keep your family squared away.

- Walt Eger's Service Center
5

Always friendly and detailed. Confident our cars will be safe and well maintained.

5

Everyone here is so helpful, but in particular Rob helped me out and got my vehicle taken care of quickly. So glad to have such a reliable auto place!

Hi Kim! Thanks for this 5 star review! Rob is the glue that keeps us together and we're so glad he was able to take care of you. Our team is happy to be able to provide a reliable and honest auto repair experience. Our mechanics and service advisors are always here to serve you!

- Walt Eger's Service Center
1

We purchased a 2013 Chevy Malibu from a wonderful dealer in Arlington, VA. We brought the car in, and I was verbally told that there were 3 items that needed repair to pass inspection, rear rotors, upper control arms (which requires an alignment after replacing) and windshield wipers. The repairs would cost $2265.00. They did their own inspection and found "other issues" wrong with the car totaling an additional $2603.81. I think you will begin to understand the pattern I am about to start demonstrating. We physically went into the shop and asked for a list of what failed the Maryland State Inspection, as they do not provide you with that checklist, just their inspection report that has multiple things having nothing to do with a Maryland State Inspection. We got a list of the 3 items mentioned above, rear rotors, upper control arms (which requires an alignment after replacing) and windshield wipers. On the line item with the upper control arms, they also listed rear shocks which was not communicated over the phone. We paid for the inspection and took the vehicle back to the dealership where they completed the repairs. I dropped the car off first thing in the morning to have the car re-inspected. To my surprise I was called and told all the repairs were not done and there was another “list” of items needing to be repaired. During this time, my other daughter’s car, a Mazda 6, failed to start and we jump started it and brought it in as we thought it could be an alternator or starter. When I dropped the car off, I spoke with Sam, who asked me questions including are there any lights on in the car as that can impact whether the vehicle starts or not, hmmm. I explained to her that yes, the check engine light was on, but I have a diagnostic tool and I know that the O2 sensor is bad, and we are just looking to get the car operating again. We were charged $300 for a new battery, and I was told that the O2 sensor really needed to be replaced because it impacts the way the car functions and that this would be $400, we also got a $60 oil change while we were there, this should have totaled $760 before taxes. Our bill was almost $1100 because they charged us over $200 for a diagnostic fee to check why the check engine light was on. Not only did I not authorize that, I knew why the check engine light was on, I told them when I dropped it off. I will also point out, that they did their “inspection” before even looking at the alternator and my car was delayed a day because they did not have time to look at the alternator, yet that had time to write up an inspection telling me I needed over $6000 worth of work done to this car. Again, the pattern. When I received the call about my Chevy Malibu not passing inspection and now there was a new list of problems, I was very upset and asked for my car back. This is where the pattern of these “inspections” became very clear to me. At this point I do not think they are honest nor trustworthy and they are simply looking to make money from unassuming customers who are just looking for an honest place to have their vehicles serviced. I went in and picked up my car, which I will say they did waive the $30 re-inspection fee, and took my vehicle to what I think is a much more reputable service center. They did my inspection and 1 item failed, the tint on the windows. This was not even picked up by Walter Eger. I had the tint removed the same day by another fabulous service place and took my car back for re-inspection, which was free here by the way, and my car passed inspection without the additional things that Walter Eger tried to tell me was wrong with my car. I know that this review was lengthy but if you made it this far, thank you for reading and please take your car somewhere else. These are nice people; they are simply not honest and just want to make a dollar off of you.

5

Fair pricing and very quick repair time. Finished before estimated time. Very convenient shop and friendly, helpful staff.

Hi Dawn, Thanks for this 5 star review and for trusting us with your vehicles repairs! It's great to hear that you are happy with the customer service and repairs you received! Our expert mechanics are always here to repair your Honda CR-V and get it back to you in a timely fashion. If you ever need anything auto repair related or simply have a question, please don't hesitate to give us a call. 😊👍

- Walt Eger's Service Center
5

Jim and the staff at Walt Eager are honestly a breath of fresh air. I needed a lot of work done on my VW CC. Not been used for 6 months. They diagnosed and provided a quote that was close to my idea of servicing needed. Price was good and service excellent and timely. Service was completed in just a few days and the car is running great. I don’t mind paying for good service and this is the place for good service. Thank you.

Hi there! Thank you for bringing in your Volkswagen for auto repair service with us! We're glad to have gotten your CC back on the road after a 6 month hiatus. Our team prides itself on providing quality service and repairs for our customers. Thanks for choosing us, I'll be sure to pass on your words of praise to the team! We look forward to seeing you in the shop again!

- Walt Eger's Service Center