Severn Auto Repair

I had my serpentine belt replaced at Walt Eger's Service Center last summer, and regrettably, the experience was far from satisfactory. While serpentine belts are typically expected to last between 60,000 to 100,000 miles, the one recently fitted in my vehicle displayed indications of abrasion and misalignment damage sooner than anticipated. Instead of filing a warranty claim, I chose to address the situation independently. I procured a replacement belt myself, at half the cost charged by the service center, and enlisted the help of a family friend with automotive expertise to install it. The difference was immediately noticeable. Despite my less-than-ideal experience with the serpentine belt replacement, I must acknowledge that the gentlemen at Walt Eger's Service Center have consistently been polite and courteous. So while this particular encounter was disappointing, I encourage potential customers not to let my experience solely influence their decision.

UPDATE: Following my initial review, the team at Walt's promptly contacted me to inquire about my vehicle and generously offered a refund. Their proactive response was unexpected but greatly appreciated. I had my serpentine belt replaced at Walt Eger's Service Center last summer, and regrettably, the experience was far from satisfactory. While serpentine belts are typically expected to last between 60,000 to 100,000 miles, the one recently fitted in my vehicle displayed indications of abrasion and misalignment damage sooner than anticipated. Instead of filing a warranty claim, I chose to address the situation independently. I procured a replacement belt myself, at half the cost charged by the service center, and enlisted the help of a family friend with automotive expertise to install it. The difference was immediately noticeable. Despite my less-than-ideal experience with the serpentine belt replacement, I must acknowledge that the gentlemen at Walt Eger's Service Center have consistently been polite and courteous. So while this particular encounter was disappointing, I encourage potential customers not to let my experience solely influence their decision.

Walt Eger Service Center was a great resource to get much needed service performed on my vehicle on short notice and in a very convenient manner. My son who was passing through on a very short fall break from college had limited time to have service performed. Bruce Spencer arranged an appointment, the staff was very cordial and informing and went over the work needed and performed and even transported me to and from my office. The whole process was smooth and convenient for me. The services performed were needed, professionally performed and reasonably priced. I highly recommend Bruce Spencer and the Team at Walt Eger Service Center.

Was completely satisfied , great job inspecting my car. Gave me a shuttle ride to and from home. Clean , personal , friendly

We have been long time customers With the former owner and now the current owner. Always trusted in this company to handle all our Vehicle’s needs. Owner and staff are very nice and they treat you like friends, not just customers. Thanks to Mr Bruce, Mark, Cheryl , and all the folks that make this Business great. 🙂

I came in once again to the shop and as always had an awesome experience with all the Staff!! The Staff are all great and make you feel welcome. They provide all the necessary information and updates with your particular mechanical issue!! This time I had a Windshield Washer Fluid issue with my 2018 Lincoln Continental Reserve. One of the staff members Rob did an outstanding job with my repair and kept me in the loop and gave me the final disposition on my Lincoln's issue. He is an outstanding staff member and has great customer service skills!!!!!!!! I was hoping to see the owner Bruce to say hi, but he was on a well deserved vacation!! This shop has been a God Send to me and I feel so confident going there and getting my car worked on there. YOU WILL NOT FIND A BETTER PLACE IN THIS AREA TO GET YOUR VEHICLE WORKED ON....................Once you get a repair done with this company...........you will NOT want to go anywhere else!!!!!!!!!!! HONEST AND TRUSTWORTHY is this great shop!!!!!!!!!!! I can completely trust them with my Lincoln.............the staff know exactly what they are doing!!!!!!!!!!! I am sure the Owner Bruce is proud of his staff!!!!!!!!!!! Also you can check out the Company on Facebook!!!!!!!!!!!!!!

Excellent experience with this company. They were able to take my car almost same day and it was ready the next day. I was also given a loaner car so that I can go to work and not bother my family! Very professional and great shop.

The customer service at Walt Eger’s is above and beyond. These people really stand behind their work. When my car broke down out of state, Terry arranged to get it back on the road within a day. Ron worked it out so that it was still covered under their warranty. This company is a rare gem: trustworthy mechanics who put the customers first!

The customer service at Walt Eger’s is above and beyond. These people really stand behind their work. When my car broke down out of state, Terry arranged to get it back on the road within a day. Ron worked it out so that it was still covered under their warranty. This company is a rare gem: trustworthy mechanics who put their customers first!