Reviews

Our Customers say it all!

……..and we respond to every……single……..one.

In fact, please follow this See All Reviews link to see our replies, even to the negative ones.

We don’t hide if we make a mistake. We try to make it right for the customer.

Charles Lawrence
Charles Lawrence
16:29 09 May 22
Jason
I never feel like I am being charged too much for repairs and since I know nothing about cars, they also explain to me why the part needed to be replaced. They never make me feel like I need to panic about getting something replaced quickly or trying to find the money to get it repaired. Trustworthy and honest.
Thomas Michael
Thomas Michael
18:23 01 May 22
Marc Kelly
Marc Kelly
12:05 30 Apr 22
Great service, provides easy to read and understand assessment of your vehicle issues via email that includes pictures of any codes or parts that may need to be replaced. One of the best auto service centers in Anne Arundel County.
Sharon Wood
Sharon Wood
12:52 28 Apr 22
They were very knowledgable, completed my repairs by end of day. Cleaned my injectors
Adam Bennett
Adam Bennett
18:19 27 Apr 22
Lacy Woods
Lacy Woods
21:39 22 Apr 22
Fantastic service. And people. Jason was great help and extremely nice!
Lavia Julian
Lavia Julian
15:29 22 Apr 22
Great service from Jason and mark
Jeffrey Wood
Jeffrey Wood
20:04 21 Apr 22
This is by far the best auto service center I’ve been to in my life. As a first time car owner, I was very nervous when my brakes started making noise. This place also has the best customer service I’ve experience in a while. Even when I did not have transportation to get back home, they took me home using their free shuttle service. They even replaced my brake pads for free after it was discovered that the rotors caused the issue. Super kind people and place. I did not have to wait very long either. I’ll be coming back here for any/all car issues and I recommend those in the area do the same. The place feels like family and they treat their customers as such. Thank you!
Mary L Wright
Mary L Wright
12:45 21 Apr 22
THE BEST!!!!!! My third visit to Walt Eger....was another great experience.Jason was my first contact on the phone and when I arrived. He listened as I tried to explain what was going on with my BMW and answered all of my questions. The repairs were done quickly and at a reasonable price. I couldn't be happier with the customer service and quality of work.Highly recommend!!
Wesley & Toria
Wesley & Toria
20:07 20 Apr 22
They were super quick and super helpful! Comparable prices too. Jason was kind and professional, will come back soon!
Jim Bender
Jim Bender
12:08 11 Apr 22
Great customer service, oil change tire rotation replaced air filter and windshield wiper blades.
grace allaire
grace allaire
00:28 07 Apr 22
Absolutely the best shop I have ever been to mark was so nice answered all my questions and they had my car back to me so fast!!
Peter Attas
Peter Attas
15:03 02 Apr 22
Courteous and helpful staff. They have made sure my 13 y/o car is safe and reliable.
Michelle lima
Michelle lima
16:28 26 Mar 22
Everyone was friendly! First time visiting great experience.
Keith Prestwood
Keith Prestwood
14:50 25 Mar 22
Did a Google search for places near me that did vehicle repair. Found this business and tried it out. Excellent customer service! Owner is a real genuine down to earth guy. Quick and detailed quote and car was repaired same day. To top it off, my vehicle drives great since having my repairs! Will be bringing my other car for servicing soon.
James Hammersla
James Hammersla
10:03 20 Mar 22
Easy to get an appointment. Provided recommendations for work with photos … very trustworthy.
Troy Ruby
Troy Ruby
13:06 12 Mar 22
I took my truck to this location for an overall inspection since it was in storage for many years and I wasn't sure what was or could be wrong. they provided very quick service and told me what needed to be fixed, could be fixed, and what was in great shape. Very thorough and informative. My truck still has a issue, but they told me they weren't the specialists to work on it, but recommended someone who could. This is a great and trust worthy business and I highly recommend them! thanks Bruce and the whole team!
Jim Wilson
Jim Wilson
20:48 09 Mar 22
drained, flushed & refilled power steering system, but almost same problems as before, seemed expensive work with little results.
Tim Taylor
Tim Taylor
14:23 04 Mar 22
Kathy Barney
Kathy Barney
17:05 26 Feb 22
Kendall Hayden
Kendall Hayden
12:17 25 Feb 22
Joe Babik
Joe Babik
13:41 18 Feb 22
This really pains me to give a local business 2 stars. I brought my tire in to have a screw taken out and plugged. Obviously my fault for not asking for an estimate, but figured it couldn't be much higher than say a Goodyear or national chain shop which i refuse to use for most cases. Well my bill for a plug and balancing came to $71.45. I called Goodyear they charge $35.00 for the same work. Again i would pay more to use a local company but a $36.00 difference is a bit much. I really gave the extra star to the older gentleman that came out that treated me super nice. Again, SorryI had to write a bad review
Andrew #####
Andrew #####
21:55 12 Feb 22
Had to get repairs to my wife's car for two unrelated problems. Both times the repairs were done very quickly. The second time the technician was helpful in identifying that the problem was one of two things - we went home and tried the simpler thing. Although it turned out to be the harder fix (which they performed with minimal interruption to our schedules), we appreciated that he was interested in helping even if it might mean one less visit to them. Will definitely use again.
Alexis Butler
Alexis Butler
17:32 01 Feb 22
My review is a tad late, but here it is! The fellas here have ALWAYS been so pleasant, professional, timely, and enjoyable to talk to. Their carpooling service makes dropping off the vehicle so much more convenient and I deeply appreciate it. I plan on using them for all our car needs until my husband gets stationed somewhere else. I HIGHLY recommend Walt Eger's Service Center! Thank you guys for providing such awesome service!
Matt Watkins
Matt Watkins
18:02 31 Jan 22
Excellent reporting, service, knowledge, and communication.
Will Mack
Will Mack
15:43 27 Jan 22
This was the first time my vehicle was serviced at Walt Eger's and I'm very satisfied. In addition to the work I requested, I received (via text message link) a detailed report (photos included) of other maintenance items that may require my attention. I'll definitely be back!
Steven Randol
Steven Randol
18:24 24 Jan 22
Very happy with this place. Every visit I've had has been a success, with no surprises, great and friendly service. First time using the shuttle, and boy is that convenient!
John Johnson
John Johnson
14:47 24 Jan 22
Damien Cahill
Damien Cahill
23:59 19 Jan 22
Brought my new to me 4runner in to get a Maryland Sate Inspection. Fast service and quality repairs! Mark went above and beyond for me. I will be bringing all my vehicles here going forward! Thanks!
Jeremy Krol
Jeremy Krol
21:40 17 Jan 22
Got my new vehicle state inspected. They did a great job, and got my car back to me very quickly. They have earned a new customer.
Alan Coulter
Alan Coulter
12:19 02 Jan 22
First time here only for oil change and tire rotation after getting tired of getting ripped off at the dealership.So far so good. I was impressed with the place. I'll be back!
Mark Friedman
Mark Friedman
21:34 31 Dec 21
I've been a regular customer at Walt Egers for about 2 years. Great staff .. friendly and listen to the customer. They guarantee the work and won't throw a bunch of parts on when it's not required. Appointment s work well and a shuttle is available.
angela knapp
angela knapp
20:04 27 Dec 21
i love this place. i love how they text pictures of the things that are wrong with your car and shows you the problems. i recommend taking your vehicles here. 🙂
David Hedrick
David Hedrick
12:07 27 Dec 21
Great Service Will do business again
Dino Kalandras
Dino Kalandras
22:57 09 Dec 21
Good clean efficient shop...12-09-2021 my babie had coil and spark plug issues running ruff ...thanks to the best shop in town walt Eger she back in action and running better then ever ...my truck has a Alsome ace to go when she s feeling bad LoL thanks guys great job again
Rick Bianchi
Rick Bianchi
01:21 03 Dec 21
Great service
solidcreator606
solidcreator606
08:40 16 Nov 21
Always helpful and professional!
Dwight Smith
Dwight Smith
12:55 12 Nov 21
This review is well overdue. The dreaded check engine light came on my wrangler which led me to find this shop. I met the owner, I can instantly tell that he cares about the business and the customers. I felt at ease leaving my baby (the jeep) with them. The techs quickly found the issue and kept me updated with phone calls. This was a great experience with no shady or funny business. Honest work that they stand behind. A few months later, my jeep is running great. Highly recommend! Thank you!
Roy Schoen
Roy Schoen
23:16 10 Nov 21
When looking for a mechanic there are two qualities that I'm looking for; Honesty/transparency and Price. I've taken my gf's car to them twice so far and been very impressed. The first time I was willing to spend $400 to get an emission waiver but the noticed the car was fine and they didnt charge me. They could've lied, like some mechanics, but they didn't. The second time they did a full inspection which they call the 45 point inspection and their mechanic takes pictures and sends them to you so you know exactly what you are paying for for them to fix. You can literally see the problems when they text them to you.(ill attach a photo below)As for price they aren't the cheapest but they aren't the ridiculously expensive either. They're fairly priced and cheaper than mechanics near them. Which is good because they have a very good warranty for all their work they do. Over all im very impressed. This is the first mechanic that sent me pictures of damage.David was my Service Assistant and he was very professional the whole time.
Ray Allen Sr
Ray Allen Sr
13:06 10 Nov 21
Bumper to Bumper check of all 49 checkpoints. install trailer hitch,oil and filter change.
bill susie
bill susie
11:01 30 Oct 21
islam berisha
islam berisha
20:34 28 Oct 21
Very professionally done
Richard Rooney
Richard Rooney
15:45 11 Oct 21
This was a great experience. Fast, effective, and compassionate service. Also a very convenient location on top of everything. The service and speed was incredible overall. Five stars.
Laura Brown
Laura Brown
19:20 05 Oct 21
Excellent staff. No shadey dealings getting the vehicle inspection. Felt genuine and answered any questions I had at the time. Would highly recommend.
Clairissa Rudy
Clairissa Rudy
11:02 17 Sep 21
They performed the Maryland State Inspection at the quoted price, offered additional services for certain areas that needed maintenance, and were very polite when I refused.
Bradley Hall
Bradley Hall
18:55 01 Sep 21
I've come here for a few issues and find this shop to always be professional, detail orientated, and reasonably priced!I recommend this shop to all of my friends!!!
Malik Jackson
Malik Jackson
13:06 13 Aug 21
Michele Harlow
Michele Harlow
20:02 29 Jul 21
Andrew White
Andrew White
06:57 13 Jun 21
they gave me a ride home back and they was real no fake. they told me car was going to go out soon as I knew it, it went dead on the high way SMH. welp got a new ride thank ya for looking out for the cook out.
MultiMusketeers
MultiMusketeers
11:02 31 May 21
Tiffany Hare
Tiffany Hare
23:36 15 May 21
Jessica Evans
Jessica Evans
20:17 13 May 21
Super grateful to have gotten my car checked out the same day and with a very professional group of guys! I appreciate the amazing customer service!!! Thank you!
Tiana Johnson
Tiana Johnson
16:23 08 May 21
Great customer service, highly recommend!
Ryan Thomason
Ryan Thomason
13:30 03 May 21
Thomas Spears
Thomas Spears
01:24 02 May 21
Tiffany Hare
Tiffany Hare
01:07 28 Apr 21
Drew Grabau
Drew Grabau
17:24 18 Apr 21
The Walt Eger team has always provided me with 5-star customer-service and can't beat prices for every repair! I don't go anywhere else. Four years strong so far with the crew!
Ashley Nevarez
Ashley Nevarez
12:19 06 Apr 21
Douglas Kuderna
Douglas Kuderna
00:44 06 Apr 21
The shop does excellent work and backs up the repairs well with the 3 year or 36,000 mile warranty but I felt the costs for the work were too high for what was done !
Jennifer Burgs
Jennifer Burgs
02:33 04 Apr 21
This place is real good. I wish that they were located in my town.
Dorothy Lopez
Dorothy Lopez
11:18 31 Mar 21
Jeffrey Moller-Seat
Jeffrey Moller-Seat
01:18 26 Mar 21
My family takes both of our cars to this service station. They are fantastic, reliable and great communicators. I love their ‘diagnostic summary’ that they send you when quoting the price for parts and labor. I have a car that’s approaching 12 years of age and took it in for a ‘physical’ check up and asked them to advise what is urgently needed vs ‘nice to have’ repairs to keep the car reliable. They sent me a detailed summary with photos of the car in close up to show wear and tear and then their recommendations. I knew my car was over due for a lot of routine repairs that come with high mileage / age. I also loved that the summary report sent to me gave the name and even a photo of the tech working on my car as well as the service manager who was calling me. It gives a nice personal touch to the experience. It’s also handy if I ever had a follow up question after the repair was done.They’ve never tried to high pressure sell me on anything and have always been patient with my questions. I’ve never had a bad experience here and have referred many friends and family in the area.I also love that the owner, Bruce is very hands on. My first time taking my car in for repair in fact- I happened to show up just as they were closing and a man helped me check in my car to drop off the key in the overnight box. I felt bad because I didn’t know they were closing but the man was very friendly and considerate. I later recognized him in some local advertising that he was in fact the owner. That’s what I call service (I know many businesses whose owners are completely hands off when it comes to running the day to day operations but I can really tell that Bruce and all whom I’ve encountered who work there really care about what they do and I will be a life long customer.Thank you!Jeff
Elijah Harmon
Elijah Harmon
12:33 25 Mar 21
Jill Shaul
Jill Shaul
18:23 23 Mar 21
They do great work!
Lisa Moose
Lisa Moose
21:35 16 Mar 21
Excellent communication and quality of service; provided pick up and ride home when needed.
Will Salo
Will Salo
16:21 15 Mar 21
My wife dropped had her vehicle towed there due to some engine issues/noise. She didn't want to drive it in case there was a serious issue. She told them the problem the day it was towed there and had an appointment to have it looked at the next day. That evening she called because had not heard back and was "told it keeps starting, they can't get it to not start". Again was instructed that was not the problem and was told they wanted to keep it over the weekend so they could run diagnostics. Called Monday afternoon to get an update and again they said "it keeps starting and they can't get it to not start". Which was never the issue. They said "well thats why it was towed here right". So they were told on numerous occasions of the problem but chose to ignore it. I dont know if they had issues because it was a female telling them what the problem was or what. Naturally they apologized for the miscommunication, but it wasn't. Once may be a miscommunication but multiple times is either lack of caring or incompetence. Additionally we asked to speak to the owner who of course was in a meeting. Which was a lie based on tone and body language, but im sure they will say it wasnt.
Adrienne Benita
Adrienne Benita
12:19 12 Mar 21
Thank you. Good service 👍.
Matthew Vanleen
Matthew Vanleen
01:38 21 Feb 21
Great service
Hannah Sterner
Hannah Sterner
23:08 14 Feb 21
I really wanted to give these guys a 5/5 but there was some miscommunication (partly on my end) and I should have done more research. I feel as though I was overcharged for front brake pads and rotors...so my total bill came out to being a lot higher than anticipated and there was still things that needed to be worked on, which I thought was going to be included in the price. However, it was not. I am sure the work they did is great, I am not arguing that, I just should have clarified all they were going to be doing before I went ahead with it, because now I am having to go get more stuff done that I thought was going to be included. Just do your research on multiple places. Times are tough this year, so it's deff worth it to get more than one or two estimates.
Joshua Israel
Joshua Israel
07:01 10 Feb 21
You can learn a lot about an auto repair shop by the loyalty of their customers. You will find a lot of loyal customers at Walt Eger's because it's a trustworthy shop that does quality work. I've been a customer for at least five years. That's not nearly as long as some of the other customers I've met, but this is one of a handful of local businesses that I would truly miss if I were to move or it were to go out of business. I have never had any reason to doubt the quality of work, the customer service has always been fantastic, they are transparent (providing digital reports with pictures and clear recommendations), and their the prices have always been fair. A fair price does not necessarily mean the lowest price, but you can be sure that they'll do the job right and give you honest assessments and recommendations. I haven't had any issues in my time as a customer, but every interaction I've had with the staff has led me to believe that if a problem were to occur, they would do everything they could to make it right. The staff always makes me feel welcome, and they somehow seem to know me better than I'd expect for how rarely I visit. I brought my car in today, and John noticed that I'd had another child since my last visit because I have two car seats in the car, whereas I only had one on the previous visit. I never got to meet Walt, but Bruce, the current owner, is very friendly and genuine. He's happy to talk with customers and even shuttles them to and from the shop sometimes. I highly recommend Walt Eger's Service Center, and I expect that I will be a loyal customer for many more years.
William Gutierrez
William Gutierrez
04:37 03 Feb 21
Came here for work on my 2002 Lexus RX300 a few months ago. Came back for an alignment on my 2013 Honda Civic. I came back because they do 5 star service and I have peace of mind that the job is done correctly and completely
Robert Miles
Robert Miles
12:48 28 Jan 21
Great service Honest and willing to work with you definitely will Be back for any auto repair needs
Diane Koher
Diane Koher
09:25 28 Jan 21
I’ve decided to do my car maintenance here instead of going to the various drive through oil change service options. I trust Walt Eager’s service center to do a good job and take care of my car.
JIM GRAY
JIM GRAY
23:37 27 Jan 21
Yes setting up getting vehicle in for repairs. Have seen Walt Eger's commercial on TV.
Joe Reid
Joe Reid
12:25 27 Jan 21
First time user, I was looking for a shop to bring all my vehicles for service and repair, this is unfortunately not it. Why?1. I asked for Mobile Full Synthetic HIGH Milage oil, didn’t get it. No response from the desk clerk, he actually didn’t even ask what I wanted.2. My left front tire was low when I went in and still low when it came out. They didn’t check the pressure and by the way, tire rotation is not standard.3. Nice pictures given with receipts but what does .7 or .6 mean on my brakes? Nothing was reviewed, I paid and was handed the papers.Nice enough people, just not the place for me.For what they did and what I paid I think I could get more for my money at Jiffy Lube.
Bettina Jones
Bettina Jones
13:23 12 Jan 21
I had a MD safety inspection done on my vehicle. Bruce, the owner, is so hands on and so thorough. The price was great too! I highly recommend Walt Eger’s. Best customer service ever!
Cory Warren
Cory Warren
01:57 09 Jan 21
Brought my vehicle in on a Thursday afternoon for an alternator replacement, serpentine belt, tires, and power steering fluid flush. They had the car back to me the following day looking like a brand new car. Drives great.
Huasong Tang
Huasong Tang
01:21 06 Jan 21
angela reece
angela reece
19:05 29 Dec 20
Jill L
Jill L
15:40 18 Dec 20
Bill Croasdale
Bill Croasdale
19:48 10 Dec 20
Bruce the owner John the service advisor and the rest of the staff could not have been more helpful in our first experience with Walt Eger's. My wife and I will be back with our cars in the future for service. Thanks again.
Laura De La Garza
Laura De La Garza
12:59 03 Dec 20
As always the employees of Walt Eger were accommodating and professional. I absolutely love the customer service I receive each time I’ve had issues with my vehicle and the quality of work they provide is stellar. 5 stars every time!
Jenaye Williams
Jenaye Williams
00:32 15 Nov 20
Kristie Welch
Kristie Welch
02:25 14 Nov 20
We have been taking our cars to Walt Eger's for more than 10 years and have been very happy with them every time! They are professional and also have a way of making you feel like a neighbor, too. Great staff and service!
Rosalind Holland
Rosalind Holland
03:19 12 Nov 20
chris klinker
chris klinker
23:09 10 Nov 20
Sara Schulkowski
Sara Schulkowski
02:17 09 Nov 20
Very friendly owner offering free shuttle rides. Kept me updated on status of vehicle. Performed the services required. Would recommend!
Mike Williams
Mike Williams
02:44 31 Oct 20
Reeko Edw
Reeko Edw
12:26 30 Oct 20
I had an inspection done on my vehicle and was grossly overcharged for simple repairs. I was also lied to about the condition of my oil pan ( just needed a new drain plug) they tried to run me $500 for that alone when it costs less than $200. This place is being mismanaged so please if you have a family mechanic go there before you enter this Rip off!!!!!
Paul Carson
Paul Carson
00:33 24 Oct 20
Great job Bruce! Clean shop-Great service-Fair price.
Connie Myers
Connie Myers
01:26 18 Oct 20
Md State Inspection. Very friendly and professional. Serpentine belt and power steering belt due to age of car.
Matthew
Matthew
01:47 17 Oct 20
Beth
Beth
11:55 15 Oct 20
Wonderful experience from start to finish. Scheduling was easy and flexible. Service was fast and efficient. The owner himself shuttled me to and from my place of residence because I needed to leave my vehicle for overnight service. Never was any business so ready to accommodate and provide me with the information needed to streamline my recent move to the state. Will be back for future service.
Ross McKenzie
Ross McKenzie
12:08 12 Oct 20
I have seen the commercials for Walt Eger's for years and finally decided to try them for maintenance on my 2006 Tundra. What a GREAT experience. Fast, easy check-in, great update with pictures of all the service performed sent to me via the web. Great pricing. This is where I'll be getting ALL my service from now on. Nice to do business with a local garage.
Christopher B. Ohmes
Christopher B. Ohmes
21:55 06 Oct 20
Your people do a great job. I especially like the detailed and photographic evidence of problems that need fixing. Keep up the good work.Chris Ohmes
Karen Schroeder
Karen Schroeder
21:18 06 Oct 20
Walt's is always great! They checked everything for the 48, 000 check-up, did what was needed. Checked the tires, said I might need new ones next time. Didn't do more than what was needed. Shuttled me home and picked me up when done. Everyone so helpful!
Michael Nauman
Michael Nauman
14:55 21 Sep 20
Haven't been able to get service
Tyron Walls
Tyron Walls
14:33 21 Sep 20
Took my 2013 Nissan Pathfinder to them b/c I was hearing a vibrating/fast tapping of metal sound under the ride. Walt Eger's was the 2nd shop I took it to & when they contacted me back, they said that they couldn't find the problem but I had a transmission problem & power steering problem. So I took to transmission shop, they told me they couldn't find or fix it but they also told me that there was nothing wrong with trans or steering that they could see. They didn't charge me $70 like Walt Eger did for doing nothing. Doubt if I would go to them again.
kurt poulin
kurt poulin
02:25 16 Sep 20
Candi Newell
Candi Newell
01:14 06 Sep 20
Always fast, friendly, honest, and take care of business. I'll never take my cars anywhere else!
Danny Gascon
Danny Gascon
14:49 03 Sep 20
Coming from another state to have safety inspections for my cars I can only rely on very good reviews and I am so glad I went to this place. They are very professional and Bruce is very friendly and helpful.
Christie Pennell
Christie Pennell
18:40 02 Sep 20
I would absolutely recommend! They were extremely professional and kind, great customer service. I had my car inspected and it failed for a tire, which they recommended I get elsewhere because they weren't competitive with prices. They did not try to push me to buy from them and even helped with a recommendation for a tire place. Every single person I encountered was super knowledgeable and very friendly. I will go back if I ever need anything done on my car again! Great place!
Judy Waybright
Judy Waybright
16:45 27 Aug 20
This was not our first visit to this establishment. However most likely it will be our last! For this particular visit, I needed rear brakes, rear shocks and rear springs for my 2004 Ford Taurus Wagon. We have been going to Walt Eger's so this was our initial choice. We scheduled an appointment for a Thursday and dropped the car off the night before. By 2:30 the next day we had not heard a word, so I called and they had not even gotten the car in to look at it. They were backed up because of the rain is what we were told (and this was with an appointment)! Finally after 4pm we got a call with the run down of what the car would need. We expected it needed brakes and the cost for that was basically acceptable; but the cost for the rear shocks and the springs was what seemed to be higher than normal. The car would have to stay another day to be worked on, so we approved the work and proceeded to check other avenues to verify the cost. What we found was Walt Eagers marks up their prices even higher than the Ford Dealer. When you find that something to me is wrong. We had back in September paid over $1000 for the front struts which made no difference in the ride of the car as we were advised it 'should'; and now we are being overcharged to do the rear hoping this 'should' help. In the end we only had them do the rear brakes and took the car to another shop to have the rear work done. In doing so we saved almost $400.It's a shame this went this way because we thought we had a service that we would be able to depend on for years to come, but the last few visits we found that the pricing here is marked up considerably higher and they do not value to continued commitment of customers either. So longer story a little shorter...we have decided to move our business elsewhere as Walt Eager's DID NOT LIVE UP TO THEIR COMMERCIALS and by marking up their service shows they really do not value the customer whether they are new or established.I will give them one positive that they provide detailed issue reports when you request them. The email with the photos of the brakes, etc. was very helpful and appreciated. They are very professional and polite as long as you are continuing to work with them, but when you question them (John), they get a bit of an attitude with you which we did not appreciate after all the money we had spent over the times of service.We know we will get a general response with excuses or generic reasons as to why these issues occurred. All we can say is you can take our information and use it to the best of your ability or accept a generic response and make your own choice. We now choose to move on as we cannot afford to overpay for repairs as I believe anybody else would agree.
Dan Glockner
Dan Glockner
13:10 22 Aug 20
Great shop! Very through but honest and reliable.
Christopher Case
Christopher Case
02:30 22 Aug 20
I use Walt Eagers for my fleet maintenance and they keep my vehicle running top notch. The scheduling is convenient and my downtime is minimal, getting me back on the road and back to work. The free shuttle service is a huge plus. Thank you team.
Stuart Verch
Stuart Verch
02:25 17 Aug 20
As usual I got the headlights fixed promptly and found out what other items needed to be fixed on next visit.
storm Squirts
storm Squirts
17:19 15 Aug 20
Jennifer Yeatts
Jennifer Yeatts
20:07 14 Aug 20
Bruce and his team took fantastic care of our son's vehicle. We appreciated the quality of the work and the honest, direct approach when we ultimately encountered an issue that was beyond repair (user error, not a service issue). We have always experienced professional, prompt follow-up. Bruce takes a genuine interest in his customers and exceeds expectations with the quality of service his team provides. I highly recommend Walt Eger's Service Center. Their shuttle service and loaner car program is a nice touch as well!
Terence Davis
Terence Davis
17:51 14 Aug 20
Bruce and his team are amazing! Always professional and extremely informative. I highly recommend this business!!!
Dawn Edgerton-Cameron
Dawn Edgerton-Cameron
16:44 12 Aug 20
Love that they provide videos to demonstrate what's going on with your car.
Janet Thompson
Janet Thompson
12:56 09 Aug 20
Provided state inspection, friendly and professional and appreciated the free shuttle service and updated communication regarding progress. I was not thrilled to pay $37 to place a $2 bulb, but I don't ever expect the cost of car repairs to be favorable.My only concern is that everyone needs to be wearing a mask properly when interacting with the public. When I kept my distant to pay and get my keys, I pointed out the man helping me wasn't wearing a mask, nor had one handy, he just said, " I know."I still give 4 stars for overall friendliness and providing the inspection service I requested.
Maddie Lamb
Maddie Lamb
12:41 09 Aug 20
A D
A D
19:28 04 Aug 20
My parents love this garage.
Matt DeLeon
Matt DeLeon
13:44 18 Jul 20
Tyler Duncan
Tyler Duncan
02:00 16 Jul 20
Brought my car in for a alignment so I thought.They found the issue and corrected it the right way. 100% professional at what they do. They even found a small issue and gave me a report with a photo that I can now use at the dealership for warranty repair. Amazing job Walt eager you definitely have a new customer. Keep it up.
Helen R
Helen R
18:32 13 Jul 20
First time here; got a while-you-wait oil change and inspection. Friendly staff, prompt service. Thank you
Brendan Henry
Brendan Henry
13:34 30 May 20
Great experience. I will definitely take my vehicles back to them. Professional, courteous, and good work.
Carol Trainer
Carol Trainer
00:17 30 May 20
Linda Latchaw
Linda Latchaw
12:03 23 May 20
Very helpful. Took expert care of our issues. Positive people.
krista dalrymple
krista dalrymple
16:51 27 Mar 20
Holy cow! This place is amazing! I wish that they were located in my town. They would be my #1 car service center. The owner was on site and so kind. The whole staff was there to help me with my car issue and I was back on the road before I could say, “Thank you very much”. If you haven’t used them you are seriously missing out. Fast, efficient, kind and dependable. Everything f you need in a car service center.
Farel Oz Gilpin
Farel Oz Gilpin
16:46 27 Mar 20
My mother and I had car problems and are not from this area. We pulled up the closest service center and found this place. The service was exceptional and swift. We were in and out in no time and back on the road. I highly recommend this place for all of your car needs.
Megan Reese
Megan Reese
14:58 14 Mar 20
Highly recommend Walt Eger's. The owner is super nice and they offer a pick up and drop off service if you need it when you drop your car off.
Leslie Friedman
Leslie Friedman
13:12 04 Mar 20
Set up appointment to have an oil change and wipers replaced on my 2018 Tuscon. Walt Eger's performs a 65 point inspection on all vehicles it services which allowed the mechanic to inform me of other items that needed addressing. I highly recommend Walt Eger's Service Center for all your mechanical/maintenance issues.
Chris Mathias
Chris Mathias
21:26 02 Mar 20
Robert Gaston
Robert Gaston
01:51 28 Feb 20
Services were on point, no leaks or residual drips. Bruce is a great guy. He's got the memory of a elephant.
Tina Gossman
Tina Gossman
00:07 26 Feb 20
Maggie Bryson
Maggie Bryson
16:22 10 Feb 20
I was very pleased with the work I had done here several weeks ago. I waited to leave a review to see if the repairs held, and they did. The guys in the shop were very courteous, they did the work quickly, and they also found and corrected a billing error in my favor before I even noticed it. Highly recommended.
Denise Elliott
Denise Elliott
02:27 31 Jan 20
Heather Ayres
Heather Ayres
21:54 29 Jan 20
Chris Wilbanks
Chris Wilbanks
18:31 27 Jan 20
Great place
Jess Barge
Jess Barge
13:01 01 Jan 20
Great and fast service with very kind staff
Lola Reightler
Lola Reightler
15:28 23 Dec 19
The first time I dropped off my car it was great. The car was fixed in a timely manner and the price was fair. I never met anyone as I dropped off and picked up when they were closedThe next time I had a problem, with a check engine light, I called them. I was dismayed to be told that there would be a $195.00 diagnostic fee on top of any repairs needed. Very sad because I thought I had discovered a place that can be trusted to do good work at reasonable prices. That fee is out of my range, unfortunately.Everyone I spoke to was helpful and polite.
Kram davis
Kram davis
15:42 21 Dec 19
These guys are the best. Before any work is done they perform a 45 Point inspection on your vehicle at no cost. Then email a copy of there report. It's very detailed with photos of your vehicle, the technician and service writer. I won't go anywhere else with my Toyota. I gave these guys 5 stars but if I could I'd give them 100 stars.
Ed Anderson
Ed Anderson
16:37 10 Dec 19
Brittney Hillsbery
Brittney Hillsbery
18:34 09 Dec 19
Friendly, fast, and fair what more could you ask for.
Emery Nelson
Emery Nelson
21:56 06 Dec 19
Everyone was extremely friendly and easy to work with. It's not easy to find a mechanic you feel you can trust and isn't taking you through the ringer. I felt as though everything I was told about my car was correct and I never once felt like I was being taken advantage of. I would highly recommend this shop to anyone and I intend, heaven forbid I need any more work done on my car, to use Walt Eger's as my mechanic from here on out. Thank you all and God bless!!
Erik Kasper
Erik Kasper
15:05 16 Nov 19
Excellent customer service. Rotors and pads with oil change done in 24 hours (including ordering parts). The courtesy shuttle saved me from getting an uber or annoying a friend. I appreciate the exterior wash, she was dirty. Cheers guys!
Anne Handy
Anne Handy
13:51 13 Nov 19
Stuart Verch
Stuart Verch
13:01 30 Oct 19
I brought my car in for a trip check and it was completed within the time frame that was scheduled. I also enjoyed speaking with you yesterday.
Elisabeth Rogers
Elisabeth Rogers
01:31 30 Oct 19
Francis Donohue
Francis Donohue
13:53 12 Oct 19
Over the years I’ve taken my 1998 c230 Mercedes to Walt Eger’s service center.The guys always provide me with a report of my needs based on safety and drive ability and then I’m able to prioritize what should be done now and what can wait till a future visit .Bruce is always accessible for the clients and very friendly and honest !I totally trust Bruce and his staff to keep me on the road and confident that my car is safe and my ride comfortable!Thanks again guysFrank Donohue
I rarely write reviews but had to share my experience. I use to take my car to the Ford Dealership in Glen Burnie. After a horrible experience I refused to give them my business anymore. I was having an issue with my tires and found Walt Egers on Google. From the moment I arrived I was greeted with top notch customer service. Each person was so friendly and the whole place had the feel of a small neighborhood shop. They were quick, efficent and prices were reasonable. Who knew this little gem existed in Severn? Truly the best experience I have ever had in an Automotive Service shop. Would highly recommend them for your car repair needs.
David Bricken
David Bricken
12:40 09 Oct 19
Ali Stewart
Ali Stewart
12:08 08 Oct 19
Even though we had a particularly difficult and potentially expensive problem with our car, the garage worked with us to find the problem and provide the best and cheapest solution, even though that meant we had to take our car to the dealership. This meant Walt Eger ordered parts, fitted them, and were willing to take them off and send them back so we didn’t have to pay for them. John was a fantastic customer service associate, and extremely patient even when I was upset that my car was three years old and needed engine work. If we need future work, we would definitely go here!
karen pugh
karen pugh
03:58 06 Oct 19
you will NOT find better service in Odenton. excellent customer service, detailed and knowledgeable mechanics and reasonable prices. Highly recommend.
DAVE MCINTOSH
DAVE MCINTOSH
21:37 25 Sep 19
Professional and polite
Andrew Lavigne
Andrew Lavigne
12:02 20 Sep 19
Ma Min & Kim Ma
Ma Min & Kim Ma
15:04 06 Sep 19
These men are fantastic! They have welcomed us to town, accommodated our immediate need, provided a ride home, given advice, answered numerous questions and generally provided excellent customer service, even recommended a place for dinner.
Eugene Cole
Eugene Cole
20:29 26 Aug 19
Very professional and price reasonable salon. The staff is very welcoming the experience here was great.
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Our Hours

 

MONDAY - FRIDAY: 8:00 AM - 6:00 PM
NIGHT DROP AVAILABLE
24 HOUR EMERGENCY TOWING

 

CALL US: 410-519-8445

1450 Grimm Road Severn, MD 21144