Reviews

Our Customers say it all!

……..and we respond to every……single……..one.

In fact, please follow this See All Reviews link to see our replies, even to the negative ones.

We don’t hide if we make a mistake. We try to make it right for the customer.

Alan Coulter
Alan Coulter
12:19 02 Jan 22
First time here only for oil change and tire rotation after getting tired of getting ripped off at the dealership.So far so good. I was impressed with the place. I'll be back!
Mark Friedman
Mark Friedman
21:34 31 Dec 21
I've been a regular customer at Walt Egers for about 2 years. Great staff .. friendly and listen to the customer. They guarantee the work and won't throw a bunch of parts on when it's not required. Appointment s work well and a shuttle is available.
angela knapp
angela knapp
20:04 27 Dec 21
i love this place. i love how they text pictures of the things that are wrong with your car and shows you the problems. i recommend taking your vehicles here. 🙂
David Hedrick
David Hedrick
12:07 27 Dec 21
Great Service Will do business again
Dino Kalandras
Dino Kalandras
22:57 09 Dec 21
Good clean efficient shop...12-09-2021 my babie had coil and spark plug issues running ruff ...thanks to the best shop in town walt Eger she back in action and running better then ever ...my truck has a Alsome ace to go when she s feeling bad LoL thanks guys great job again
Rick Bianchi
Rick Bianchi
01:21 03 Dec 21
Great service
solidcreator606
solidcreator606
08:40 16 Nov 21
Always helpful and professional!
Dwight Smith
Dwight Smith
12:55 12 Nov 21
This review is well overdue. The dreaded check engine light came on my wrangler which led me to find this shop. I met the owner, I can instantly tell that he cares about the business and the customers. I felt at ease leaving my baby (the jeep) with them. The techs quickly found the issue and kept me updated with phone calls. This was a great experience with no shady or funny business. Honest work that they stand behind. A few months later, my jeep is running great. Highly recommend! Thank you!
Roy Schoen
Roy Schoen
23:16 10 Nov 21
When looking for a mechanic there are two qualities that I'm looking for; Honesty/transparency and Price. I've taken my gf's car to them twice so far and been very impressed. The first time I was willing to spend $400 to get an emission waiver but the noticed the car was fine and they didnt charge me. They could've lied, like some mechanics, but they didn't. The second time they did a full inspection which they call the 45 point inspection and their mechanic takes pictures and sends them to you so you know exactly what you are paying for for them to fix. You can literally see the problems when they text them to you.(ill attach a photo below)As for price they aren't the cheapest but they aren't the ridiculously expensive either. They're fairly priced and cheaper than mechanics near them. Which is good because they have a very good warranty for all their work they do. Over all im very impressed. This is the first mechanic that sent me pictures of damage.David was my Service Assistant and he was very professional the whole time.
Ray Allen Sr
Ray Allen Sr
13:06 10 Nov 21
Bumper to Bumper check of all 49 checkpoints. install trailer hitch,oil and filter change.
bill susie
bill susie
11:01 30 Oct 21
islam berisha
islam berisha
20:34 28 Oct 21
Very professionally done
Richard Rooney
Richard Rooney
15:45 11 Oct 21
This was a great experience. Fast, effective, and compassionate service. Also a very convenient location on top of everything. The service and speed was incredible overall. Five stars.
Laura Brown
Laura Brown
19:20 05 Oct 21
Excellent staff. No shadey dealings getting the vehicle inspection. Felt genuine and answered any questions I had at the time. Would highly recommend.
Clairissa Rudy
Clairissa Rudy
11:02 17 Sep 21
They performed the Maryland State Inspection at the quoted price, offered additional services for certain areas that needed maintenance, and were very polite when I refused.
Bradley Hall
Bradley Hall
18:55 01 Sep 21
I've come here for a few issues and find this shop to always be professional, detail orientated, and reasonably priced!I recommend this shop to all of my friends!!!
Malik Jackson
Malik Jackson
13:06 13 Aug 21
Michele Harlow
Michele Harlow
20:02 29 Jul 21
Andrew White
Andrew White
06:57 13 Jun 21
they gave me a ride home back and they was real no fake. they told me car was going to go out soon as I knew it, it went dead on the high way SMH. welp got a new ride thank ya for looking out for the cook out.
MultiMusketeers
MultiMusketeers
11:02 31 May 21
Tiffany Hare
Tiffany Hare
23:36 15 May 21
Jessica Evans
Jessica Evans
20:17 13 May 21
Super grateful to have gotten my car checked out the same day and with a very professional group of guys! I appreciate the amazing customer service!!! Thank you!
Tiana Johnson
Tiana Johnson
16:23 08 May 21
Great customer service, highly recommend!
Ryan Thomason
Ryan Thomason
13:30 03 May 21
Thomas Spears
Thomas Spears
01:24 02 May 21
Tiffany Hare
Tiffany Hare
01:07 28 Apr 21
Drew Grabau
Drew Grabau
17:24 18 Apr 21
The Walt Eger team has always provided me with 5-star customer-service and can't beat prices for every repair! I don't go anywhere else. Four years strong so far with the crew!
Ashley Nevarez
Ashley Nevarez
12:19 06 Apr 21
Douglas Kuderna
Douglas Kuderna
00:44 06 Apr 21
The shop does excellent work and backs up the repairs well with the 3 year or 36,000 mile warranty but I felt the costs for the work were too high for what was done !
Jennifer Burgs
Jennifer Burgs
02:33 04 Apr 21
This place is real good. I wish that they were located in my town.
Dorothy Lopez
Dorothy Lopez
11:18 31 Mar 21
Jeffrey Moller-Seat
Jeffrey Moller-Seat
01:18 26 Mar 21
My family takes both of our cars to this service station. They are fantastic, reliable and great communicators. I love their ‘diagnostic summary’ that they send you when quoting the price for parts and labor. I have a car that’s approaching 12 years of age and took it in for a ‘physical’ check up and asked them to advise what is urgently needed vs ‘nice to have’ repairs to keep the car reliable. They sent me a detailed summary with photos of the car in close up to show wear and tear and then their recommendations. I knew my car was over due for a lot of routine repairs that come with high mileage / age. I also loved that the summary report sent to me gave the name and even a photo of the tech working on my car as well as the service manager who was calling me. It gives a nice personal touch to the experience. It’s also handy if I ever had a follow up question after the repair was done.They’ve never tried to high pressure sell me on anything and have always been patient with my questions. I’ve never had a bad experience here and have referred many friends and family in the area.I also love that the owner, Bruce is very hands on. My first time taking my car in for repair in fact- I happened to show up just as they were closing and a man helped me check in my car to drop off the key in the overnight box. I felt bad because I didn’t know they were closing but the man was very friendly and considerate. I later recognized him in some local advertising that he was in fact the owner. That’s what I call service (I know many businesses whose owners are completely hands off when it comes to running the day to day operations but I can really tell that Bruce and all whom I’ve encountered who work there really care about what they do and I will be a life long customer.Thank you!Jeff
Elijah Harmon
Elijah Harmon
12:33 25 Mar 21
Jill Shaul
Jill Shaul
18:23 23 Mar 21
They do great work!
Lisa Moose
Lisa Moose
21:35 16 Mar 21
Excellent communication and quality of service; provided pick up and ride home when needed.
Will Salo
Will Salo
16:21 15 Mar 21
My wife dropped had her vehicle towed there due to some engine issues/noise. She didn't want to drive it in case there was a serious issue. She told them the problem the day it was towed there and had an appointment to have it looked at the next day. That evening she called because had not heard back and was "told it keeps starting, they can't get it to not start". Again was instructed that was not the problem and was told they wanted to keep it over the weekend so they could run diagnostics. Called Monday afternoon to get an update and again they said "it keeps starting and they can't get it to not start". Which was never the issue. They said "well thats why it was towed here right". So they were told on numerous occasions of the problem but chose to ignore it. I dont know if they had issues because it was a female telling them what the problem was or what. Naturally they apologized for the miscommunication, but it wasn't. Once may be a miscommunication but multiple times is either lack of caring or incompetence. Additionally we asked to speak to the owner who of course was in a meeting. Which was a lie based on tone and body language, but im sure they will say it wasnt.
Adrienne Benita
Adrienne Benita
12:19 12 Mar 21
Thank you. Good service 👍.
Matthew Vanleen
Matthew Vanleen
01:38 21 Feb 21
Great service
Hannah Sterner
Hannah Sterner
23:08 14 Feb 21
I really wanted to give these guys a 5/5 but there was some miscommunication (partly on my end) and I should have done more research. I feel as though I was overcharged for front brake pads and rotors...so my total bill came out to being a lot higher than anticipated and there was still things that needed to be worked on, which I thought was going to be included in the price. However, it was not. I am sure the work they did is great, I am not arguing that, I just should have clarified all they were going to be doing before I went ahead with it, because now I am having to go get more stuff done that I thought was going to be included. Just do your research on multiple places. Times are tough this year, so it's deff worth it to get more than one or two estimates.
Joshua Israel
Joshua Israel
07:01 10 Feb 21
You can learn a lot about an auto repair shop by the loyalty of their customers. You will find a lot of loyal customers at Walt Eger's because it's a trustworthy shop that does quality work. I've been a customer for at least five years. That's not nearly as long as some of the other customers I've met, but this is one of a handful of local businesses that I would truly miss if I were to move or it were to go out of business. I have never had any reason to doubt the quality of work, the customer service has always been fantastic, they are transparent (providing digital reports with pictures and clear recommendations), and their the prices have always been fair. A fair price does not necessarily mean the lowest price, but you can be sure that they'll do the job right and give you honest assessments and recommendations. I haven't had any issues in my time as a customer, but every interaction I've had with the staff has led me to believe that if a problem were to occur, they would do everything they could to make it right. The staff always makes me feel welcome, and they somehow seem to know me better than I'd expect for how rarely I visit. I brought my car in today, and John noticed that I'd had another child since my last visit because I have two car seats in the car, whereas I only had one on the previous visit. I never got to meet Walt, but Bruce, the current owner, is very friendly and genuine. He's happy to talk with customers and even shuttles them to and from the shop sometimes. I highly recommend Walt Eger's Service Center, and I expect that I will be a loyal customer for many more years.
William Gutierrez
William Gutierrez
04:37 03 Feb 21
Came here for work on my 2002 Lexus RX300 a few months ago. Came back for an alignment on my 2013 Honda Civic. I came back because they do 5 star service and I have peace of mind that the job is done correctly and completely
Robert Miles
Robert Miles
12:48 28 Jan 21
Great service Honest and willing to work with you definitely will Be back for any auto repair needs
Diane Koher
Diane Koher
09:25 28 Jan 21
I’ve decided to do my car maintenance here instead of going to the various drive through oil change service options. I trust Walt Eager’s service center to do a good job and take care of my car.
JIM GRAY
JIM GRAY
23:37 27 Jan 21
Yes setting up getting vehicle in for repairs. Have seen Walt Eger's commercial on TV.
Joe Reid
Joe Reid
12:25 27 Jan 21
First time user, I was looking for a shop to bring all my vehicles for service and repair, this is unfortunately not it. Why?1. I asked for Mobile Full Synthetic HIGH Milage oil, didn’t get it. No response from the desk clerk, he actually didn’t even ask what I wanted.2. My left front tire was low when I went in and still low when it came out. They didn’t check the pressure and by the way, tire rotation is not standard.3. Nice pictures given with receipts but what does .7 or .6 mean on my brakes? Nothing was reviewed, I paid and was handed the papers.Nice enough people, just not the place for me.For what they did and what I paid I think I could get more for my money at Jiffy Lube.
Bettina Jones
Bettina Jones
13:23 12 Jan 21
I had a MD safety inspection done on my vehicle. Bruce, the owner, is so hands on and so thorough. The price was great too! I highly recommend Walt Eger’s. Best customer service ever!
Cory Warren
Cory Warren
01:57 09 Jan 21
Brought my vehicle in on a Thursday afternoon for an alternator replacement, serpentine belt, tires, and power steering fluid flush. They had the car back to me the following day looking like a brand new car. Drives great.
Huasong Tang
Huasong Tang
01:21 06 Jan 21
angela reece
angela reece
19:05 29 Dec 20
Jill L
Jill L
15:40 18 Dec 20

Our Hours

 

MONDAY - FRIDAY: 8:00 AM - 6:00 PM
NIGHT DROP AVAILABLE
24 HOUR EMERGENCY TOWING

 

CALL US: 410-519-8445

1450 Grimm Road Severn, MD 21144