Severn Auto Repair

Excellent service! Jason the service writer was very helpful. My car us running very well after my brake service and oil change service.

Took car in for overheating issue and problem was diagnosed and problem fixed. They do a complete safety check of your vehicle and send a report identifying any items needing attention. Had those addressed as well. Vehicle is running well. Would highly recommend this service center.

Excellent car repair facility. I’ve been bringing my vehicles to Walt Eger for over 20 years.

First time in, highly recommended by friends, took my car when I arrived with an appointment, explained why it failed state inspection, brought back for repairs and got ride back and forth (he was hilarious). Friendly, clean and Jason Dennis was great to work with. Appreciated the thank you note, coupon and magnet. Will be a return customer and tell friends.

Love this shop. Everyone is very friendly and they work efficiently and together. Really seems like a little family amongst the workforce here. I will definitely be going back there for my service.

The service was excellent! And the free loaner car was extremely helpful! When they were evaluating my car, they took pictures of everything so I could see the problems and rated the various problems on a scale by how pressing they were, so I knew what needed to be addressed now and what could wait until later if I wanted to. I mainly communicated with an employee named Jason. He explained everything they did and what the problems were, and let me write down everything for later. Overall great service!

I just moved here from New Mexico and only been here a week and a half before my car started acting up. It was a very last minute appt and they were able to take it in and start working on it the next day. They also provided a free loaner for me to use in the meantime. That was an absolute lifesaver. I would highly recommend them to look at your car.

Spectacular Service! From the moment I walked into Walt Eger's Service Center, I knew my car would be in good hands. I was courteously greeted by Mike who confirmed my appointment and welcomed me. Jason kept me kept informed on my vehicle's progress and made sure I was comfortable as I waited. He also provided me with thorough explanations of my car's needs. Mark repaired my bumper so that my car would pass the safety inspection at a mere fraction of the cost to replace it. The shuttle service driver Reds made sure I was comfortable and dropped me off at my front door making sure I entered my home before pulling off. The facility and bathroom is clean, well-lit, and comfortable. Everyone at Walt Eger's was extremely professional; I couldn't help but think that the staff's professionalism is based on a solid business model that guarantees quality of service. I cannot stress the excellent quality of service I received at Walt Eger's Service Center, but I can affirm that Walt Eger's is the place to take good care of my car and me. Thank you, Mike, Jason, Mark, and Reds for your excellent service and workmanship.

I paid for an inspection, they said I would need to replace a part and gave an expensive estimate. I got a second opinion, the part had low wear and should have been good. I ended up replacing the questionable part myself, saving myself money. I brought my car back to have them sign off on the replaced part and finish the inspection. They said the mechanic who had originally inspected my car was no longer there, no explanation. If I wanted to get the inspection completed, they would have charged me again to get another inspection. I ended up going else where. It also turns out that Walt Eger had missed a taillight bulb that was out. Edit: Bruce, I edited my comment to be more fair. I am removing any comment that comes off as personal. I am only speaking to the product and the service. I had a bad time as a customer, I am not going to call you to have another bad time.