Severn Auto Repair

Great customer service!

There is no shop I trust more than this. They have serviced both of my vehicles for almost 2 years now. Their estimates are fair, and there’s never any pressure to have them perform any repairs not completely necessary. I love the update emails with the photos of the inspection, too. I also love the way Mark and Jason treat everyone. None of that fake customer service stuff, just genuine talk about what needs repaired to keep us on the road, and they always make sure it’s done right.

I've been a satisfied customer for nearly 20 years. Bruce is as fair and honest as Walt has always been; you will never be charged for a repair you don't need, or haven't approved in advance, and the work will be done to the highest professional standards. Don't be afraid to ask questions, or, if you get a punch list of things that need to be done, be afraid to say, "I can't afford to do all this right now"; if you do, the mechanics will tell you what's most important, what can wait, and what will happen if the urgent things aren't taken care of soon. I have had some really dodgy experiences with other repair shops in this area--but never once at Walt Eger's!

My clutch went out and they went over my vehicle and gave me a very detailed report on everything they saw that needed attention including my clutch. Then, they fixed it so fast, it took me by surprise! Very positive experience.

Walt Eger Service Center in my experience is synonymous with quality automotive service. The service writers Mark and Jason certainly really embrace the ownership's TRICE Ethos. I was open and honest with Jason and Mark on the fact another automotive shop had not been able to resolve the issue I was having with my car, and I wanted to have it brought there for engine problem analysis. Although my car was older, I was happy Walt Eger agreed to address the issue it was having after explaining how it had been maintained. In a couple of days, I received the coolest text message with a link that described the results of the engine and service analysis. It was the most comprehensive analysis of necessary auto services my car needed that had been received remotely or in person I have ever seen. I was blown away. The diagnostic confirmed short comings my old auto mechanic had as well as identified the issue they were not able to resolve. My car is driving like new now. After Jason gave me a tour of the garage, I now have found my new Service Center for my other 4 cars = Walt Eger Service Center. I like the cars I have and am not looking to buy a new car. I just want the cars I have and love to be serviced applying the TRICE ETHOS THANK YOU, BRUCE SPENSER AND ROB SISNEY, FOR ASSEMBLING YOUR TECHNICAL TEAM AND HAVING YOUR TRICE

Always professional. Takes the sting out of getting a new tire cause I hit the curb!!!

Mark & Jason are very skillful, helpful and honest! They inspected my son's car from top to bottom as well as emailed all videos and pictures of what they found wrong with the car. Needless to say, this prevented him from putting any more money into the car and perhaps saved his life due to the vehicle being so unsafe to drive. I really would like to thank them and recommend, if you need skillful, honest car repairs go see Mark and Jason...

The service at Walt Eger’s is always excellent and the staff is very accommodating.

Walt Eger Service Center was able to fix an issue with my vehicle in less than 24 hours that my dealer could not fix after multiple visits over 6 weeks. Walt Eger is my new go to for any vehicle service work.