Severn Auto Repair

5

Best auto mechanic shop around. The owner is the best. Don't need to worry about honesty at this location. Strongly recommend.

Marcus - You’re making this owner blush!! Our whole team appreciates a review like this. It makes everyone want to take great care of the next customer. Thank you!!

- Walt Eger's Service Center
5

Claudio - Thank you for the five star review. We are glad our service was received so well! Happy New Year to your family!

- Walt Eger's Service Center
5

The only shop I trust in this area. Take care of me every time and are honest, efficient, and great at communication. I can’t recommend their team enough!

Jason - Thank you so much for the great review! We take pride in helping customers make the right decisions for their families...and that takes communication. We truly appreciate your business and recommendation. Take care until next time...............

- Walt Eger's Service Center
5

Great customer service!

Michael - THANK YOU for taking the time to write a nice review. I hope you and your family have a great holiday!

- Walt Eger's Service Center
5

There is no shop I trust more than this. They have serviced both of my vehicles for almost 2 years now. Their estimates are fair, and there’s never any pressure to have them perform any repairs not completely necessary. I love the update emails with the photos of the inspection, too. I also love the way Mark and Jason treat everyone. None of that fake customer service stuff, just genuine talk about what needs repaired to keep us on the road, and they always make sure it’s done right.

Jimmie - Thank you so much! You made our weekend. 👍❤️ As the owner, it’s nice when key employees are called out for great service. Hope you enjoy your weekend too.

- Walt Eger's Service Center
5

I've been a satisfied customer for nearly 20 years. Bruce is as fair and honest as Walt has always been; you will never be charged for a repair you don't need, or haven't approved in advance, and the work will be done to the highest professional standards. Don't be afraid to ask questions, or, if you get a punch list of things that need to be done, be afraid to say, "I can't afford to do all this right now"; if you do, the mechanics will tell you what's most important, what can wait, and what will happen if the urgent things aren't taken care of soon. I have had some really dodgy experiences with other repair shops in this area--but never once at Walt Eger's!

Hi Carol - Thanks for the great review! I see in our appointments you are scheduled in early December. Most customers wait to write such a nice review, but I guess after twenty years, you know what to expect. :-) We appreciate you and hope you have a nice Thanksgiving.

- Walt Eger's Service Center
5

Edmund - Thank you for the five stars! Hope you are enjoying this nice fall weekend weather. See you next time...........

- Walt Eger's Service Center
5

My clutch went out and they went over my vehicle and gave me a very detailed report on everything they saw that needed attention including my clutch. Then, they fixed it so fast, it took me by surprise! Very positive experience.

Paul - Thank you for the nice review. Glad we could get you "back in gear" (couldn't help ourselves) and back on the road quickly. Hope you are enjoying this fall weather.

- Walt Eger's Service Center
5

Walt Eger Service Center in my experience is synonymous with quality automotive service. The service writers Mark and Jason certainly really embrace the ownership's TRICE Ethos. I was open and honest with Jason and Mark on the fact another automotive shop had not been able to resolve the issue I was having with my car, and I wanted to have it brought there for engine problem analysis. Although my car was older, I was happy Walt Eger agreed to address the issue it was having after explaining how it had been maintained. In a couple of days, I received the coolest text message with a link that described the results of the engine and service analysis. It was the most comprehensive analysis of necessary auto services my car needed that had been received remotely or in person I have ever seen. I was blown away. The diagnostic confirmed short comings my old auto mechanic had as well as identified the issue they were not able to resolve. My car is driving like new now. After Jason gave me a tour of the garage, I now have found my new Service Center for my other 4 cars = Walt Eger Service Center. I like the cars I have and am not looking to buy a new car. I just want the cars I have and love to be serviced applying the TRICE ETHOS THANK YOU, BRUCE SPENSER AND ROB SISNEY, FOR ASSEMBLING YOUR TECHNICAL TEAM AND HAVING YOUR TRICE

Hi George - Bruce here. THANK YOU for recognizing Jason and Mark for living our TRICE values. Trust, Respect, Intentions, Communication, Empathy. We aren't perfect, but when we all make an effort to do right by the customer, we all win. Your review makes all of us proud and I will share it with the team in our Tuesday team lunch meeting. Thank you again!

- Walt Eger's Service Center
5

Always professional. Takes the sting out of getting a new tire cause I hit the curb!!!

Hi Dave - Sorry it happened and glad we could help! We appreciate our long time relationship professionally AND personally. Have a nice weekend.

- Walt Eger's Service Center