Severn Auto Repair

5

Mark & Jason are very skillful, helpful and honest! They inspected my son's car from top to bottom as well as emailed all videos and pictures of what they found wrong with the car. Needless to say, this prevented him from putting any more money into the car and perhaps saved his life due to the vehicle being so unsafe to drive. I really would like to thank them and recommend, if you need skillful, honest car repairs go see Mark and Jason...

Jeremy - Thank you for the feedback on Mark and Jason and happy we could assist with the right feedback for your son's vehicle, with bad news unfortunately. But better safe than sorry. When you are purchasing another vehicle, give us a shout if you want a pre-buy set of eyes on it. Take care for now and we will see you next time.

- Walt Eger's Service Center
5

The service at Walt Eger’s is always excellent and the staff is very accommodating.

Ray - You know we love you here!! Thanks for your loyalty and happy things continue to go well for your son and family. Give us a shout when we can help again. See you soon.

- Walt Eger's Service Center
5

Walt Eger Service Center was able to fix an issue with my vehicle in less than 24 hours that my dealer could not fix after multiple visits over 6 weeks. Walt Eger is my new go to for any vehicle service work.

James - Glad we could help! Welcome to Walt Eger’s and THANKS for the nice review.

- Walt Eger's Service Center
5

I have been taking my 2003 Chevy S-10 here for more than 15 years and have been very happy with the care given my truck. They always tell me what needs to be done and never “fixes” anything that doesn’t need it. No surprises. Fast friendly service at reasonable prices.

Redina - Thank you for trusting us all these years. We love keeping your Chevy on the road and safe. Please reach out when we can be of service next time...we always love seeing you.

- Walt Eger's Service Center
5

I just made the switch to Walt Eger's because I wasn't satisfied with the service I was getting from a dealership service center. The dealership services were very expensive and tried to push services that weren't immediately needed. The folks at Walt Eger's were awesome. Very friendly and accommodating. They did a full vehicle assessment and shared the written assessment as well as explaining the recommended services and what was and wasn't really needed at the time. They completed the work quickly and at a price that I thought was very reasonable compared to quotes I had previously gotten from other service centers. I'm very happy to have a place to take my cars to now that I can trust!

Cliff - It is GREAT to have you as a customer after being friends "forever". I know we are little out of the way, but we promise to make it worth the trip! Thanks for the great review and trusting us. Let's catch up again soon............

- Walt Eger's Service Center
5

I find Walt Eger’s to be very trustworthy. Excellent customer service - I had everything explained to me and was able to decide, based on the technician’s explanation and advice, what issues needed immediate attention and which could wait to fit within my budget.

Steven - Thank you for such a nice review. It is great to know our Service Advisors and Tech were able to get you to the right decision FOR YOU and your vehicle. We try to understand your situation and then provide you with everything you need (pics, pricing and our inputs) to be comfortable in your choices...always with safety in mind first. Take care for now and thanks again.

- Walt Eger's Service Center
5

Good auto service! Period! They even have a shuttle ride to and from the garage if you need it!

Hi Dana - Thanks for the shout out. The shuttle gives us a chance to know customers better...hoping your daughter and you continue to do well. Maybe another SC trip soon? :-)

- Walt Eger's Service Center
1

I'm NOT satisfied with this place at all, I've had the check engine light On in my car, so I went to this place to get a diagnosis and get the issue resolved so I could be able to pass my emission inspection, SO after the diagnosis, parts (2 sensors), and labor, the check engine light came back right On again an hour later on the highway, so I took my car back because they told me that I had 3500 miles warranty, so scheduled an appointment for the following day at 9am and had my car dropped off, and then they called me back at 4:40pm to pick up my car again, and when I started driving my car 2 minutes later the check engine light came up, so up to now I have the check engine light still On, and I've lost the $990 that I was charged. I have no knowledge about cars mechanical issues, and I am sure that I can do better work than that.

Hi WM - In your situation, we replaced two Oxygen sensors as the least expensive way to get started, noting they may not solve the issue. You had purchased the vehicle from someone who put "extenders" on the sensors which was most likely their attempt at "tricking" emissions. We are not surprised the check engine light came back on because most likely you need both catalytic converters, which is an expensive fix. In our discussions, we believe this was very clear to all parties. Based on the review, I would not expect to keep you as a customer. Having said that, we are happy to speak with the next shop that works on it to address your situation if they want to call us. But as of now, we recommend you take the step to replace your catalytic converters. Since it is a Honda, you should use original dealer parts to ensure success. Sorry this did not work out with the least expensive approach.

- Walt Eger's Service Center
5

Good people. Explained everything throughly. Didn't try to have things done unnecessarily. Will definitely be back Mark and the guy driving the shuttle vehicle are good people to have on your team.

Gilbert - Thank you for the kind review and shout out for Mark and our beloved "Reds" --- he always provides a courteous and kind shuttle ride. We want you for a long term relationship so there is no need to "sell you things" every visit. We will tackle them together over time and many visits. Glad we could help..........

- Walt Eger's Service Center
5

The best thing I can say is that this business is trustworthy. They are also great at communication. All repairs are explained in detail and alternatives are also discussed.

Jim - Thank you for your ongoing support and loyalty. We appreciate having you as a customer who understands us as we work to the best outcome for your minivan and family. See you next time.

- Walt Eger's Service Center