Severn Auto Repair

5

Excellent communication and quality of service; provided pick up and ride home when needed.

Lisa - Thank you for this nice review. The shuttle rides are our favorite part because we get to know you better. Have a great weekend.

- Walt Eger's Service Center
1

My wife dropped had her vehicle towed there due to some engine issues/noise. She didn't want to drive it in case there was a serious issue. She told them the problem the day it was towed there and had an appointment to have it looked at the next day. That evening she called because had not heard back and was "told it keeps starting, they can't get it to not start". Again was instructed that was not the problem and was told they wanted to keep it over the weekend so they could run diagnostics. Called Monday afternoon to get an update and again they said "it keeps starting and they can't get it to not start". Which was never the issue. They said "well thats why it was towed here right". So they were told on numerous occasions of the problem but chose to ignore it. I dont know if they had issues because it was a female telling them what the problem was or what. Naturally they apologized for the miscommunication, but it wasn't. Once may be a miscommunication but multiple times is either lack of caring or incompetence. Additionally we asked to speak to the owner who of course was in a meeting. Which was a lie based on tone and body language, but im sure they will say it wasnt.

Hi Will - We miscommunicated on your wife's vehicle from the get go and never got on the same page. You have my apologies (Bruce Spencer - Owner) and I take full responsibility for this poor experience . I just spoke with Yijing and am open to a conversation with you too. I was in a meeting when you picked up or I would have met with you then. We do not discriminate based on gender (or anything else). When we make a mistake, we own up. Yijing and I had a nice conversation and I will be following up with an e-mail to recommend a friend's shop to her. Based on your review, I am not expecting a second chance...but would certainly welcome one. If you call the shop (410) 519-8445 and I am not here, just ask for my cell and they will provide it. Again, you have my apologies on this disconnect.

- Walt Eger's Service Center
4

Thank you. Good service 👍.

Hi Adrienne. Thank you for the review. I am sorry I didn't get a chance to meet you (Bruce - Owner). I always try to say hello to new customers. At any rate, have a great weekend and I hope to meet you next time.

- Walt Eger's Service Center
5

Great service

Hi Matthew - Thanks for recognizing our team and glad we could exceed expectations. #seeyounexttime 😀

- Walt Eger's Service Center
3

I really wanted to give these guys a 5/5 but there was some miscommunication (partly on my end) and I should have done more research. I feel as though I was overcharged for front brake pads and rotors...so my total bill came out to being a lot higher than anticipated and there was still things that needed to be worked on, which I thought was going to be included in the price. However, it was not. I am sure the work they did is great, I am not arguing that, I just should have clarified all they were going to be doing before I went ahead with it, because now I am having to go get more stuff done that I thought was going to be included. Just do your research on multiple places. Times are tough this year, so it's deff worth it to get more than one or two estimates.

Hi Hannah - Thank you for the review. You can be assured that we stand behind our work with a three year, 36k mile warranty. We use high quality parts and are not the least expensive for sure. As the owner, I wanted to understand your situation and it appears we are recommending a battery and a couple of filters in addition to the work already performed. If there is a way to keep you and try to earn the extra stars on another visit, I promise we will try. Thank you.

- Walt Eger's Service Center
5

You can learn a lot about an auto repair shop by the loyalty of their customers. You will find a lot of loyal customers at Walt Eger's because it's a trustworthy shop that does quality work. I've been a customer for at least five years. That's not nearly as long as some of the other customers I've met, but this is one of a handful of local businesses that I would truly miss if I were to move or it were to go out of business. I have never had any reason to doubt the quality of work, the customer service has always been fantastic, they are transparent (providing digital reports with pictures and clear recommendations), and their the prices have always been fair. A fair price does not necessarily mean the lowest price, but you can be sure that they'll do the job right and give you honest assessments and recommendations. I haven't had any issues in my time as a customer, but every interaction I've had with the staff has led me to believe that if a problem were to occur, they would do everything they could to make it right. The staff always makes me feel welcome, and they somehow seem to know me better than I'd expect for how rarely I visit. I brought my car in today, and John noticed that I'd had another child since my last visit because I have two car seats in the car, whereas I only had one on the previous visit. I never got to meet Walt, but Bruce, the current owner, is very friendly and genuine. He's happy to talk with customers and even shuttles them to and from the shop sometimes. I highly recommend Walt Eger's Service Center, and I expect that I will be a loyal customer for many more years.

Josh - WOW! As the owner, all I can do is say THANK YOU. When customers give our employees praise and understand who we are as a business (fair prices, but not the cheapest and always willing to stand behind our work) it just feels GREAT. Thank you for noticing and congratulations on "your addition" since last visit. We will work hard to have you as a customer when they are BOTH driving! :-)

- Walt Eger's Service Center
5

Came here for work on my 2002 Lexus RX300 a few months ago. Came back for an alignment on my 2013 Honda Civic. I came back because they do 5 star service and I have peace of mind that the job is done correctly and completely

Mr. Gutierrez - Thank you so much for your trust in us. We love working on your Lexus and Civic and will work hard to keep them running for a looooooong time. Have a great day and we look forward to seeing you next time.

- Walt Eger's Service Center
5

Great service Honest and willing to work with you definitely will Be back for any auto repair needs

Hi Robert - Thank you for the ⭐️⭐️⭐️⭐️⭐️ review and recognizing the team’s efforts. We are here when you need us. Take care for now.

- Walt Eger's Service Center
5

I’ve decided to do my car maintenance here instead of going to the various drive through oil change service options. I trust Walt Eager’s service center to do a good job and take care of my car.

Diane - Thank you for putting your trust in us. We PROMISE to work hard for you and to always help you get to the right answer for your personal car repairs and maintenance. We will see you next time...

- Walt Eger's Service Center
2

First time user, I was looking for a shop to bring all my vehicles for service and repair, this is unfortunately not it. Why? 1. I asked for Mobile Full Synthetic HIGH Milage oil, didn’t get it. No response from the desk clerk, he actually didn’t even ask what I wanted. 2. My left front tire was low when I went in and still low when it came out. They didn’t check the pressure and by the way, tire rotation is not standard. 3. Nice pictures given with receipts but what does .7 or .6 mean on my brakes? Nothing was reviewed, I paid and was handed the papers. Nice enough people, just not the place for me. For what they did and what I paid I think I could get more for my money at Jiffy Lube.

Hi Joe. As the owner, I take every review seriously, so thank you for taking the time to write. I am sorry we did not meet your expectations, but I would like to clarify a few things. We did use Mobil 1 in your truck. As well, I called the Severn Jiffy Lube and got a quote on a 2015 F150 with Mobil 1. We are actually $15 below them although we don't try to compete with them on price. They have a coupon for the tire rotation at $23.99, but it is not free. As the owner, I have to take exception to the desk clerk comment. Our two Service Advisors have a combined 45+ years of auto repair experience and work their tails off to take good care of our customers. I also reviewed the seven page courtesy inspection we texted and printed for you with pictures. It reads 7 mm on your brake pads and marks them as "Good" (green on the report). Again, I am sorry we did not meet expectations and we will work as a team to do better for the next customer. As with any customer, I am always available to discuss your experience. Thank you - Bruce Spencer, Owner 410 519 8445

- Walt Eger's Service Center