Severn Auto Repair

They do great work!

Excellent communication and quality of service; provided pick up and ride home when needed.

My wife dropped had her vehicle towed there due to some engine issues/noise. She didn't want to drive it in case there was a serious issue. She told them the problem the day it was towed there and had an appointment to have it looked at the next day. That evening she called because had not heard back and was "told it keeps starting, they can't get it to not start". Again was instructed that was not the problem and was told they wanted to keep it over the weekend so they could run diagnostics. Called Monday afternoon to get an update and again they said "it keeps starting and they can't get it to not start". Which was never the issue. They said "well thats why it was towed here right". So they were told on numerous occasions of the problem but chose to ignore it. I dont know if they had issues because it was a female telling them what the problem was or what. Naturally they apologized for the miscommunication, but it wasn't. Once may be a miscommunication but multiple times is either lack of caring or incompetence. Additionally we asked to speak to the owner who of course was in a meeting. Which was a lie based on tone and body language, but im sure they will say it wasnt.

Thank you. Good service 👍.

Great service

I really wanted to give these guys a 5/5 but there was some miscommunication (partly on my end) and I should have done more research. I feel as though I was overcharged for front brake pads and rotors...so my total bill came out to being a lot higher than anticipated and there was still things that needed to be worked on, which I thought was going to be included in the price. However, it was not. I am sure the work they did is great, I am not arguing that, I just should have clarified all they were going to be doing before I went ahead with it, because now I am having to go get more stuff done that I thought was going to be included. Just do your research on multiple places. Times are tough this year, so it's deff worth it to get more than one or two estimates.

You can learn a lot about an auto repair shop by the loyalty of their customers. You will find a lot of loyal customers at Walt Eger's because it's a trustworthy shop that does quality work. I've been a customer for at least five years. That's not nearly as long as some of the other customers I've met, but this is one of a handful of local businesses that I would truly miss if I were to move or it were to go out of business. I have never had any reason to doubt the quality of work, the customer service has always been fantastic, they are transparent (providing digital reports with pictures and clear recommendations), and their the prices have always been fair. A fair price does not necessarily mean the lowest price, but you can be sure that they'll do the job right and give you honest assessments and recommendations. I haven't had any issues in my time as a customer, but every interaction I've had with the staff has led me to believe that if a problem were to occur, they would do everything they could to make it right. The staff always makes me feel welcome, and they somehow seem to know me better than I'd expect for how rarely I visit. I brought my car in today, and John noticed that I'd had another child since my last visit because I have two car seats in the car, whereas I only had one on the previous visit. I never got to meet Walt, but Bruce, the current owner, is very friendly and genuine. He's happy to talk with customers and even shuttles them to and from the shop sometimes. I highly recommend Walt Eger's Service Center, and I expect that I will be a loyal customer for many more years.

Came here for work on my 2002 Lexus RX300 a few months ago. Came back for an alignment on my 2013 Honda Civic. I came back because they do 5 star service and I have peace of mind that the job is done correctly and completely

Great service Honest and willing to work with you definitely will Be back for any auto repair needs

I’ve decided to do my car maintenance here instead of going to the various drive through oil change service options. I trust Walt Eager’s service center to do a good job and take care of my car.