Severn Auto Repair

5

Everyone was friendly! First time visiting great experience.

Hi Michelle - Glad your first visit went well. We will try to make them all go that way! :-) Thank you for taking the time to let others know. See you next time.

- Walt Eger's Service Center
5

Did a Google search for places near me that did vehicle repair. Found this business and tried it out. Excellent customer service! Owner is a real genuine down to earth guy. Quick and detailed quote and car was repaired same day. To top it off, my vehicle drives great since having my repairs! Will be bringing my other car for servicing soon.

Keith - I loved our shuttle rides and great to hear your Explorer is treating you right. We look forward to servicing your VW when you are ready. Thank you and take care for now - Bruce

- Walt Eger's Service Center
5

Easy to get an appointment. Provided recommendations for work with photos … very trustworthy.

James - Thank you so much! Glad we were convenient for you. Enjoy the rest of your weekend.

- Walt Eger's Service Center
5

I took my truck to this location for an overall inspection since it was in storage for many years and I wasn't sure what was or could be wrong. they provided very quick service and told me what needed to be fixed, could be fixed, and what was in great shape. Very thorough and informative. My truck still has a issue, but they told me they weren't the specialists to work on it, but recommended someone who could. This is a great and trust worthy business and I highly recommend them! thanks Bruce and the whole team!

Great meeting you Troy and thank you for a great review. Glad we could get you pointed in the right direction. Take care for now - Bruce

- Walt Eger's Service Center
2

drained, flushed & refilled power steering system, but almost same problems as before, seemed expensive work with little results.

Good morning Jim - I am sorry you feel this way. As your wife, you and I discussed during the shuttle ride, your power steering rack is leaking and we recommended it be replaced, showing you the leaks with our digital inspection. We did the power steering flush at your direction, noting we did not feel it would resolve the issue. But a leak is a leak that needs to be fixed correctly, noting the vehicle is a 2003 Avalon. Whether you use our shop or another one, the ONLY way to fix the issue is to replace the rack at this point which will be costly. Best of luck as you pursue the proper fix. Bruce Spencer, Owner.

- Walt Eger's Service Center
5

Hi Tim - We love it when long time customers take time to acknowledge our efforts. Have a great weekend and we will see you next time!

- Walt Eger's Service Center
5

Hi Kathy - Thank you for the ⭐️⭐️⭐️⭐️⭐️ Makes is happy to make you happy!! Take care for now.

- Walt Eger's Service Center
5

Kendall - Thank you for the ⭐️⭐️⭐️⭐️⭐️!! Glad we took good care of you. Have a nice weekend.

- Walt Eger's Service Center
2

This really pains me to give a local business 2 stars. I brought my tire in to have a screw taken out and plugged. Obviously my fault for not asking for an estimate, but figured it couldn't be much higher than say a Goodyear or national chain shop which i refuse to use for most cases. Well my bill for a plug and balancing came to $71.45. I called Goodyear they charge $35.00 for the same work. Again i would pay more to use a local company but a $36.00 difference is a bit much. I really gave the extra star to the older gentleman that came out that treated me super nice. Again, SorryI had to write a bad review

Hi Joe - Sorry we were not a fit for you at that price. I know you used the term "plug", but shops don't plug tires anymore. It's against Maryland law. We have to remove the tire, check the inside for any defects around the sidewalls, patch, then re-seal it from the inside and then balance it. Plugging is illegal because if the sidewall is compromised from a nail or object, it is dangerous, so we have to remove the tire to check it thoroughly. Others may do it for $35, but it will be done with a $12/hour part time technician at that price. We do not employ technicians at that level because quality is too important, especially with tires. Done correctly, it is a 35-40 minute job. Hopefully this helps explain our costing a bit better. By the way, thank you for noting Reds being friendly. I am the shop owner and always happy to speak to a customer about their situation. Thanks - Bruce Spencer (410) 519-8445. If I am not here, they will give you my cell.

- Walt Eger's Service Center
5

Had to get repairs to my wife's car for two unrelated problems. Both times the repairs were done very quickly. The second time the technician was helpful in identifying that the problem was one of two things - we went home and tried the simpler thing. Although it turned out to be the harder fix (which they performed with minimal interruption to our schedules), we appreciated that he was interested in helping even if it might mean one less visit to them. Will definitely use again.

Thank you for such a great review Andrew! Glad we could get to the right decision for your family. Let us know if we can help further.

- Walt Eger's Service Center