Severn Auto Repair

449 reviews
1450 Grimm Rd, Severn, MD 21144
(410) 514-3303
Mon - Fri: 8:00 AM - 6:00 PM
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5

Wonderful experience from start to finish. Scheduling was easy and flexible. Service was fast and efficient. The owner himself shuttled me to and from my place of residence because I needed to leave my vehicle for overnight service. Never was any business so ready to accommodate and provide me with the information needed to streamline my recent move to the state. Will be back for future service.

Beth - Welcome to Maryland. Driving the shuttle is the best part of my job...getting to know customers and having a laugh or two! Thank you for the great review and we will do all we can to keep you safe on our Maryland roads. Take care for now.

- Walt Eger's Service Center
5

I have seen the commercials for Walt Eger's for years and finally decided to try them for maintenance on my 2006 Tundra. What a GREAT experience. Fast, easy check-in, great update with pictures of all the service performed sent to me via the web. Great pricing. This is where I'll be getting ALL my service from now on. Nice to do business with a local garage.

Ross - Thanks for coming to see us. WOW, what a nice review. We promise to give you our best on each visit and will help keep that 06 Tundra going........... See you next time.

- Walt Eger's Service Center
5

Your people do a great job. I especially like the detailed and photographic evidence of problems that need fixing. Keep up the good work. Chris Ohmes

Chris - Thank you for being a great customer and for the digital inspection (photo evidence) feedback. Sharing pics with customers of the things we are proposing seems to really help explain the issues while building trust...even with long time customers like you. Again, THANK YOU.

- Walt Eger's Service Center
5

Walt's is always great! They checked everything for the 48, 000 check-up, did what was needed. Checked the tires, said I might need new ones next time. Didn't do more than what was needed. Shuttled me home and picked me up when done. Everyone so helpful!

Ms. Schroeder - Thank you. It is especially nice when long time customers take a moment to sing our praises. I enjoyed our shuttle ride and the conversations we always have. Also, thank you for the donuts...we put them to good use. ;-)

- Walt Eger's Service Center
1

Haven't been able to get service

Hi Michael - I don't show you as a current customer or I would have called you directly to discuss. I am not sure what happened, but we can get you in any day this week for service. You may book online through our website and we will get right back to confirm. Also, feel free to call us M-F between 8:00 and 6:00 at (410) 519-8445. We offer a free shuttle to or from home/work and if you need an after hours drop, we have a 24/7 dropbox for your convenience. If you would like to speak with me directly, just call the shop. They will give you my cell if I am not here at the time because I drive the shuttle a fair amount. Thanks - Bruce Spencer, Owner

- Walt Eger's Service Center
1

Took my 2013 Nissan Pathfinder to them b/c I was hearing a vibrating/fast tapping of metal sound under the ride. Walt Eger's was the 2nd shop I took it to & when they contacted me back, they said that they couldn't find the problem but I had a transmission problem & power steering problem. So I took to transmission shop, they told me they couldn't find or fix it but they also told me that there was nothing wrong with trans or steering that they could see. They didn't charge me $70 like Walt Eger did for doing nothing. Doubt if I would go to them again.

Hi Tyron - Believe it or not, we appreciate all reviews, even one stars because they give us a chance to discuss how we might address a given customer situation differently. As the owner, I investigate and reply to every review we receive. I discussed your situation with our service writer and technician. We have a 45 point courtesy inspection, but if we have to do any type of deeper diagnosis, we do charge a fee because I need to pay the technician for the time they spend. Our service advisor let me know we have seen your situation a few times. With your specific transmission being very unique, the dealer is in the best position to address the issue as we believe it to be. So we recommend you see the dealer for a deeper look. It is rare that we send someone to a dealer, but if we think that is the best solution, that is what we do. I am available to discuss further if you like at 410 519-8445. Thanks - Bruce Spencer, Owner

- Walt Eger's Service Center
5

Kurt - Thank you for the ⭐️⭐️⭐️⭐️⭐️ Review. It makes the team feel great when a long-time loyal customer recognizes their efforts. Take care.

- Walt Eger's Service Center
5

Always fast, friendly, honest, and take care of business. I'll never take my cars anywhere else!

Hi Candi - Thank you for your loyalty and taking the time to leave us a review. Welcome "again" to our Lifetime Oil Change Program and trusting us with your vehicles. Take care and we will see you when you need us next.

- Walt Eger's Service Center
5

Coming from another state to have safety inspections for my cars I can only rely on very good reviews and I am so glad I went to this place. They are very professional and Bruce is very friendly and helpful.

Danny - Welcome to Maryland. Thanks for trusting us and glad we could help get you and your car off on the right foot. Here when you need us. Take care for now.

- Walt Eger's Service Center
5

I would absolutely recommend! They were extremely professional and kind, great customer service. I had my car inspected and it failed for a tire, which they recommended I get elsewhere because they weren't competitive with prices. They did not try to push me to buy from them and even helped with a recommendation for a tire place. Every single person I encountered was super knowledgeable and very friendly. I will go back if I ever need anything done on my car again! Great place!

Christie - Thank you for the nice review. We try to do what is right for each customer's circumstance. We sell and install tires and are generally competitive, but if the individual case (like yours) is better served another way, we don't hesitate to make the right recommendation for you. Glad it worked out for you!

- Walt Eger's Service Center
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1450 Grimm Rd Severn, MD 21144 (410) 519-8445
Walt Eger's Service Center is committed to ensuring effective communication and digital accessibility to all users. We are continually improving the user experience for everyone, and apply the relevant accessibility standards to achieve these goals. We welcome your feedback. Please call Walt Eger's Service Center (410) 519-8445 if you have any issues in accessing any area of our website.