Severn Auto Repair

Great customer service, highly recommend!

The Walt Eger team has always provided me with 5-star customer-service and can't beat prices for every repair! I don't go anywhere else. Four years strong so far with the crew!

The shop does excellent work and backs up the repairs well with the 3 year or 36,000 mile warranty but I felt the costs for the work were too high for what was done !

This place is real good. I wish that they were located in my town.

My family takes both of our cars to this service station. They are fantastic, reliable and great communicators. I love their ‘diagnostic summary’ that they send you when quoting the price for parts and labor. I have a car that’s approaching 12 years of age and took it in for a ‘physical’ check up and asked them to advise what is urgently needed vs ‘nice to have’ repairs to keep the car reliable. They sent me a detailed summary with photos of the car in close up to show wear and tear and then their recommendations. I knew my car was over due for a lot of routine repairs that come with high mileage / age. I also loved that the summary report sent to me gave the name and even a photo of the tech working on my car as well as the service manager who was calling me. It gives a nice personal touch to the experience. It’s also handy if I ever had a follow up question after the repair was done. They’ve never tried to high pressure sell me on anything and have always been patient with my questions. I’ve never had a bad experience here and have referred many friends and family in the area. I also love that the owner, Bruce is very hands on. My first time taking my car in for repair in fact- I happened to show up just as they were closing and a man helped me check in my car to drop off the key in the overnight box. I felt bad because I didn’t know they were closing but the man was very friendly and considerate. I later recognized him in some local advertising that he was in fact the owner. That’s what I call service (I know many businesses whose owners are completely hands off when it comes to running the day to day operations but I can really tell that Bruce and all whom I’ve encountered who work there really care about what they do and I will be a life long customer. Thank you! Jeff