I'm NOT satisfied with this place at all, I've had the check engine light On in my car, so I went to this place to get a diagnosis and get the issue resolved so I could be able to pass my emission inspection, SO after the diagnosis, parts (2 sensors), and labor, the check engine light came back right On again an hour later on the highway, so I took my car back because they told me that I had 3500 miles warranty, so scheduled an appointment for the following day at 9am and had my car dropped off, and then they called me back at 4:40pm to pick up my car again, and when I started driving my car 2 minutes later the check engine light came up, so up to now I have the check engine light still On, and I've lost the $990 that I was charged. I have no knowledge about cars mechanical issues, and I am sure that I can do better work than that.
Hi WM - In your situation, we replaced two Oxygen sensors as the least expensive way to get started, noting they may not solve the issue. You had purchased the vehicle from someone who put "extenders" on the sensors which was most likely their attempt at "tricking" emissions. We are not surprised the check engine light came back on because most likely you need both catalytic converters, which is an expensive fix. In our discussions, we believe this was very clear to all parties. Based on the review, I would not expect to keep you as a customer. Having said that, we are happy to speak with the next shop that works on it to address your situation if they want to call us. But as of now, we recommend you take the step to replace your catalytic converters. Since it is a Honda, you should use original dealer parts to ensure success. Sorry this did not work out with the least expensive approach.
- Walt Eger's Service Center