Severn Auto Repair

I came in once again to the shop and as always had an awesome experience with all the Staff!! The Staff are all great and make you feel welcome. They provide all the necessary information and updates with your particular mechanical issue!! This time I had a Windshield Washer Fluid issue with my 2018 Lincoln Continental Reserve. One of the staff members Rob did an outstanding job with my repair and kept me in the loop and gave me the final disposition on my Lincoln's issue. He is an outstanding staff member and has great customer service skills!!!!!!!! I was hoping to see the owner Bruce to say hi, but he was on a well deserved vacation!! This shop has been a God Send to me and I feel so confident going there and getting my car worked on there. YOU WILL NOT FIND A BETTER PLACE IN THIS AREA TO GET YOUR VEHICLE WORKED ON....................Once you get a repair done with this company...........you will NOT want to go anywhere else!!!!!!!!!!! HONEST AND TRUSTWORTHY is this great shop!!!!!!!!!!! I can completely trust them with my Lincoln.............the staff know exactly what they are doing!!!!!!!!!!! I am sure the Owner Bruce is proud of his staff!!!!!!!!!!! Also you can check out the Company on Facebook!!!!!!!!!!!!!!

Excellent experience with this company. They were able to take my car almost same day and it was ready the next day. I was also given a loaner car so that I can go to work and not bother my family! Very professional and great shop.

The customer service at Walt Eger’s is above and beyond. These people really stand behind their work. When my car broke down out of state, Terry arranged to get it back on the road within a day. Ron worked it out so that it was still covered under their warranty. This company is a rare gem: trustworthy mechanics who put the customers first!

The customer service at Walt Eger’s is above and beyond. These people really stand behind their work. When my car broke down out of state, Terry arranged to get it back on the road within a day. Ron worked it out so that it was still covered under their warranty. This company is a rare gem: trustworthy mechanics who put their customers first!

Always great service, very knowledgeable staff!! Make an appointment and you are taken in and you are out very quickly !! No hidden costs or any shocking costs!! They are all like family to their customers!!

Came in with a problem with my car, the staff was very helpful & knowledgeable, Terry the service guy was awesome. He explained everything that the mechanics found and gave me options for the repairs. He helped me prioritize what needed to be done right away and what could be done later. As we discussed my options, the owner Bruce walked in and was very friendly. They even offered me a ride home & back while I was waiting. I did have to leave my car for a couple of days because of waiting for parts. But this was the best experience at an auto shop I have ever had. They weren't the cheapest option, but they were the best. They have my business from now on. %100

Mark and the crew at Walt Eggers provided fantastic service. Check engine light of the vehicle illumined while passing through town in the evening. They were able to fit me in immediately the following day. Diagnosed the code, ruled out other problems, and made the repair by mid afternoon. From beginning to end their process is efficient, friendly, and thorough. Their communication engenders high confidence they know what they are doing and care for their customers. The price was competitive and fair and I was very pleased they were able to get me safely back on the road. Highly recommend!

Walt Eger’s Service Center is a top notch auto repair facility. There are repair shops closer to my home, but I don’t mind driving to Severn because I know I’m going to get great service. The prompt shuttle service provided means I can’t use that as an excuse for NOT taking my vehicles there for service. The warranty on work done is hard to beat. Owner Bruce Spencer seems to be continually looking for ways to improve the customer experience. This time around, he had a new invoicing system, which made paying the invoice very efficient. He has also installed lockboxes for retrieving keys to your vehicle after hours. Very impressive! I have always had Jacinto (Junior) work on my vehicles. He is a superb mechanic. He is very knowledgeable about all aspects of car/truck repair. (He’s worked on both for me.) This time he was able to repair the air conditioning in my Volvo just ahead of our latest heat wave. He also looked over my car from bumper to bumper and helped me prioritize other repairs needed in the near future. I will continue to rely on Jacinto for future repair needs and I highly recommended Walt Eger’s Service Center for your next repair.

"We don't get our hands dirty" Mark, Walt Eger's Derrick our mechanic was great. Came in for an inspection that was fair and valid. Mark didn't do well communicating company policy or work do be done confusing our work order with another customer. Be aware, they have an internal policy not to work on cars older than 20 year for liability purposes. Totally normal and explained by another staff member. 5/5 for mechanic, would come back 3/5 for front staff.