Took my 2013 Nissan Pathfinder to them b/c I was hearing a vibrating/fast tapping of metal sound under the ride. Walt Eger's was the 2nd shop I took it to & when they contacted me back, they said that they couldn't find the problem but I had a transmission problem & power steering problem. So I took to transmission shop, they told me they couldn't find or fix it but they also told me that there was nothing wrong with trans or steering that they could see. They didn't charge me $70 like Walt Eger did for doing nothing. Doubt if I would go to them again.
Hi Tyron - Believe it or not, we appreciate all reviews, even one stars because they give us a chance to discuss how we might address a given customer situation differently. As the owner, I investigate and reply to every review we receive. I discussed your situation with our service writer and technician. We have a 45 point courtesy inspection, but if we have to do any type of deeper diagnosis, we do charge a fee because I need to pay the technician for the time they spend. Our service advisor let me know we have seen your situation a few times. With your specific transmission being very unique, the dealer is in the best position to address the issue as we believe it to be. So we recommend you see the dealer for a deeper look. It is rare that we send someone to a dealer, but if we think that is the best solution, that is what we do. I am available to discuss further if you like at 410 519-8445. Thanks - Bruce Spencer, Owner
- Walt Eger's Service Center