This was not our first visit to this establishment. However most likely it will be our last! For this particular visit, I needed rear brakes, rear shocks and rear springs for my 2004 Ford Taurus Wagon. We have been going to Walt Eger's so this was our initial choice. We scheduled an appointment for a Thursday and dropped the car off the night before. By 2:30 the next day we had not heard a word, so I called and they had not even gotten the car in to look at it. They were backed up because of the rain is what we were told (and this was with an appointment)! Finally after 4pm we got a call with the run down of what the car would need. We expected it needed brakes and the cost for that was basically acceptable; but the cost for the rear shocks and the springs was what seemed to be higher than normal. The car would have to stay another day to be worked on, so we approved the work and proceeded to check other avenues to verify the cost. What we found was Walt Eagers marks up their prices even higher than the Ford Dealer. When you find that something to me is wrong. We had back in September paid over $1000 for the front struts which made no difference in the ride of the car as we were advised it 'should'; and now we are being overcharged to do the rear hoping this 'should' help. In the end we only had them do the rear brakes and took the car to another shop to have the rear work done. In doing so we saved almost $400. It's a shame this went this way because we thought we had a service that we would be able to depend on for years to come, but the last few visits we found that the pricing here is marked up considerably higher and they do not value to continued commitment of customers either. So longer story a little shorter...we have decided to move our business elsewhere as Walt Eager's DID NOT LIVE UP TO THEIR COMMERCIALS and by marking up their service shows they really do not value the customer whether they are new or established. I will give them one positive that they provide detailed issue reports when you request them. The email with the photos of the brakes, etc. was very helpful and appreciated. They are very professional and polite as long as you are continuing to work with them, but when you question them (John), they get a bit of an attitude with you which we did not appreciate after all the money we had spent over the times of service. We know we will get a general response with excuses or generic reasons as to why these issues occurred. All we can say is you can take our information and use it to the best of your ability or accept a generic response and make your own choice. We now choose to move on as we cannot afford to overpay for repairs as I believe anybody else would agree.
Hi Judy - Thank you for taking the time to leave a review and acknowledging our digital inspection process. Our goal is to use pictures and video so customers can see that we fix only what needs to be fixed. We are not the least expensive, but by performing only the work that is needed, customers do not spend money on unnecessary repairs. We also offer a 3 year/36,000 mile warranty with high quality parts, so customers have peace of mind that we stand behind our work. On behalf of John, August is very busy and our second Service Writer was off last week so he may have become impatient in one of the many phone calls/e-mails trying to determine if we were or were not doing the work for you. We have never had an issue with this before and he has acknowledged some stress in one of the later calls. I am sorry it did not work out between us. Take care - Bruce
- Walt Eger's Service Center