Severn Auto Repair

This place is real good. I wish that they were located in my town.

My family takes both of our cars to this service station. They are fantastic, reliable and great communicators. I love their ‘diagnostic summary’ that they send you when quoting the price for parts and labor. I have a car that’s approaching 12 years of age and took it in for a ‘physical’ check up and asked them to advise what is urgently needed vs ‘nice to have’ repairs to keep the car reliable. They sent me a detailed summary with photos of the car in close up to show wear and tear and then their recommendations. I knew my car was over due for a lot of routine repairs that come with high mileage / age. I also loved that the summary report sent to me gave the name and even a photo of the tech working on my car as well as the service manager who was calling me. It gives a nice personal touch to the experience. It’s also handy if I ever had a follow up question after the repair was done. They’ve never tried to high pressure sell me on anything and have always been patient with my questions. I’ve never had a bad experience here and have referred many friends and family in the area. I also love that the owner, Bruce is very hands on. My first time taking my car in for repair in fact- I happened to show up just as they were closing and a man helped me check in my car to drop off the key in the overnight box. I felt bad because I didn’t know they were closing but the man was very friendly and considerate. I later recognized him in some local advertising that he was in fact the owner. That’s what I call service (I know many businesses whose owners are completely hands off when it comes to running the day to day operations but I can really tell that Bruce and all whom I’ve encountered who work there really care about what they do and I will be a life long customer. Thank you! Jeff

They do great work!

Excellent communication and quality of service; provided pick up and ride home when needed.

My wife dropped had her vehicle towed there due to some engine issues/noise. She didn't want to drive it in case there was a serious issue. She told them the problem the day it was towed there and had an appointment to have it looked at the next day. That evening she called because had not heard back and was "told it keeps starting, they can't get it to not start". Again was instructed that was not the problem and was told they wanted to keep it over the weekend so they could run diagnostics. Called Monday afternoon to get an update and again they said "it keeps starting and they can't get it to not start". Which was never the issue. They said "well thats why it was towed here right". So they were told on numerous occasions of the problem but chose to ignore it. I dont know if they had issues because it was a female telling them what the problem was or what. Naturally they apologized for the miscommunication, but it wasn't. Once may be a miscommunication but multiple times is either lack of caring or incompetence. Additionally we asked to speak to the owner who of course was in a meeting. Which was a lie based on tone and body language, but im sure they will say it wasnt.

Thank you. Good service 👍.

Great service

I really wanted to give these guys a 5/5 but there was some miscommunication (partly on my end) and I should have done more research. I feel as though I was overcharged for front brake pads and rotors...so my total bill came out to being a lot higher than anticipated and there was still things that needed to be worked on, which I thought was going to be included in the price. However, it was not. I am sure the work they did is great, I am not arguing that, I just should have clarified all they were going to be doing before I went ahead with it, because now I am having to go get more stuff done that I thought was going to be included. Just do your research on multiple places. Times are tough this year, so it's deff worth it to get more than one or two estimates.