Severn Auto Repair

5

Great place

Hi Chris - Thank you for the five star review and vote of confidence. Take care for now.

- Walt Eger's Service Center
5

Great and fast service with very kind staff

Jack - Thank you for the ⭐️⭐️⭐️⭐️⭐️ review. Great way for us to start the New Year! Take care for now.

- Walt Eger's Service Center
3

The first time I dropped off my car it was great. The car was fixed in a timely manner and the price was fair. I never met anyone as I dropped off and picked up when they were closed The next time I had a problem, with a check engine light, I called them. I was dismayed to be told that there would be a $195.00 diagnostic fee on top of any repairs needed. Very sad because I thought I had discovered a place that can be trusted to do good work at reasonable prices. That fee is out of my range, unfortunately. Everyone I spoke to was helpful and polite.

Hi Lola. I am sorry it didn't work out for a second visit. I am the owner and am happy to speak with customers. As we discussed, the shop invests substantial money into the latest diagnostic equipment so we can solve customer issues. When you described the issues to our Service Advisor, he believed a fair amount of diagnostic time would be needed. So he quoted you accordingly to be upfront. We do not want customers to have surprises where we charge for something that has not been agreed upon. We did not see your vehicle the second time, but would be happy to assist in the future if you want to give us another try. Thank you - Bruce Spencer, Owner

- Walt Eger's Service Center
5

These guys are the best. Before any work is done they perform a 45 Point inspection on your vehicle at no cost. Then email a copy of there report. It's very detailed with photos of your vehicle, the technician and service writer. I won't go anywhere else with my Toyota. I gave these guys 5 stars but if I could I'd give them 100 stars.

Wow Kram. Thank you. The digital inspections seem to have really hit home for you. It’s kind of like getting an X-ray from the doc every time you go...allowing for good/shared decision making with the customer. Your ⭐️⭐️⭐️⭐️⭐️ are much appreciated. Take care for now.

- Walt Eger's Service Center
5

Ed - Thank you for trusting us with your F150. We promise we will try to earn that trust on every visit. See you next time and take care for now.

- Walt Eger's Service Center
5

Friendly, fast, and fair what more could you ask for.

Brittney - Thank you for the nice review. Glad we were able to complete your Maryland Safety Inspection on your Honda Pilot quickly. We look forward to servicing your vehicles in the future. Take care.

- Walt Eger's Service Center
5

Everyone was extremely friendly and easy to work with. It's not easy to find a mechanic you feel you can trust and isn't taking you through the ringer. I felt as though everything I was told about my car was correct and I never once felt like I was being taken advantage of. I would highly recommend this shop to anyone and I intend, heaven forbid I need any more work done on my car, to use Walt Eger's as my mechanic from here on out. Thank you all and God bless!!

Emery - Thank you so much for this review. We value your confidence and vow never to break that trust. Take care.

- Walt Eger's Service Center
5

Excellent customer service. Rotors and pads with oil change done in 24 hours (including ordering parts). The courtesy shuttle saved me from getting an uber or annoying a friend. I appreciate the exterior wash, she was dirty. Cheers guys!

Erik - Thank you for the ⭐️⭐️⭐️⭐️⭐️! Our team thrives on feedback like this. We will share it with everyone which just makes us want to work hard for the next customer. Cheers to you as well! 👍🚙🚙🚙

- Walt Eger's Service Center
5

Hi Anne - Thank you for the five star review. I am glad we could get you back on the road quickly with the tire issue on your Jeep. Have a great day.

- Walt Eger's Service Center
5