5

Great service and they always fix my car correctly the first time. I especially appreciate that Bruce and Mike take their time and explain the repairs and charges in detail with me.

Tom - Thanks for the ⭐️⭐️⭐️⭐️⭐️! Mike and I really appreciate it. 👍🚙

- Walt Eger's Service Center
5

I used Walt Eger's service center for the first time on a recommendation from a friend. The customer service was top notch, including a free shuttle ride home. They were very thorough and honest in their assessment of my vehicle and at a fair price. I highly recommend Walt Eger's Service Center !1

Vince - Thank you for this review. I love sharing such positive news with the team...it just motivates them to help the next customer! 👍❤️🚙

- Walt Eger's Service Center
1

They used my wheel lock, lost it and I knew it because the guy at the front desk (Mike) claimed there was only two wheel locks on my car. So I said okay, so why would there only be two? And they said well we have a special tool we use to get wheel locks off.. So I said okay if that's the case then could you put on 4 lug nuts to replace the wheel locks? And they said we have two customers ahead of you. Mind you these are mechanical issues.. all I need is 4 lug nuts. Telling me I would have to wait til much later. Like yeah.. that's real good customer service.

Mr. Matthew - Mike had your car confused with another Honda. In your case, we had to use our own "master tool" to get the wheel locks off. Our tech remembers it well and did not want to dig through your vehicle to find your tool. We did have two customers in front of you and asked you to come back in the afternoon and we would accommodate your request. It would not be fair to bump two waiting customers out for your vehicle. I am sorry we did not meet your expectations. Regards - Bruce Spencer, Owner

- Walt Eger's Service Center
5

Thomas - Thank you for the FIVE STAR review. We love it when customers recognize our efforts! :-)

- Walt Eger's Service Center
5

I was buying a vehicle from a private owner and needed an inspection. I found Walt Eger’s and called. From the first phone call to the drop off to the shuttle to the pick up ( service performed by the owner Bruce) and check out - this is a very well run business. The level of professionalism is unmatched as well as competitive pricing. They earn your trust and business. I’m definitely taking my car there again.

Sheila - Thank you! The team works very hard and really appreciates the recognition. I will share this with them. We look forward to your next visit. Take care for now - Bruce

- Walt Eger's Service Center
1

Please to all Consumers What are in search for a decent good price Car repair shop. Carefully check around first,before bringing your Car to Walt eger. Yes they are courteous But rip you off with your money. By overcharging for Repairs. And fixing things without consulting with you prior So you end up with a big bill. Not very professional. Had to bring my car back the first time While they had installed a faulty refurbished part. Another time after paying $2500 for some of the work which was not discussed prior the repair. 4 weeks later I had to bring it back again. Just to get ripped off again. Now I 've found myself a better and smaller Repair shop without the bells and whistles. And I have to say they are fantastic and don't charge a fortune for your car. Unless you like overpaying Good luck

Ms Dandy - This is Bruce Spencer, owner of Walt Eger's. I find your review very unfair. I have reviewed all of your work orders with us and have spoken with our Service Manager about your vehicle. We have never performed work without your consent and have not used refurbished parts. On the large ticket you reference for your 2006 Jetta, we performed the following work: front and rear brakes, a vacuum pump, replaced all spark plugs, replaced ignition coil #3 and installed a coolant reserve tank. All of the above were new parts. In your subsequent visit, we had to replace coil #4 (nothing to do with coil #3 so we did charge for this work). You are correct that we are not the cheapest. But we stand behind our work with a three year, 36k mile warranty. I am sorry we did not have a loaner for you yesterday and your experience with us was not to your satisfaction. I am happy to discuss this further at your convenience at (410) 519-8445.

- Walt Eger's Service Center
4

E-Rok - Thank you for the review. We appreciate you taking the time to let others know of your experience. We will work hard to pick up that fifth star next time. Take care.

- Walt Eger's Service Center
5

Transparent auto repair shop who really care about their customers. Friendly staff, accommodating customer wait area, if needed. Can't wait, they'll provide you a loaner car.😊well managed business. Thanks Eger's Service Center!

Dan - Thank you for the FIVE STAR review. We try to make it easy for customers with different options. It is nice to be recognized. Have a great day!

- Walt Eger's Service Center
5

Bruce Spencer at Walt Eger's Service Center is phenomenal. I highly recommend them for ALL your vehicle needs. They were able to come to my rescue and get me back on the road quickly, for which I am greatly appreciative. The technicians at Walt Eger's go ABOVE and BEYOND to keep their customers satisfied and On The GO!!

Peg - Thanks so much for your review. Our team is working hard and when I share reviews like this, it is easy to keep them motivated! Take care.

- Walt Eger's Service Center
5

Mr. Velasquez - Thank you for the FIVE STAR review!

- Walt Eger's Service Center