Severn Auto Repair

DO NOT TAKE YOUR CAR HERE!!! Mr. Walt is no longer the owner and these new people are dishonest and do not know how to work on cars that good like when Walt was there. We paid them thousands of dollars to fix my mothers truck and when she left it started making loud noises and pulling to left as we drove it. Took it back to them and they told us they don’t know why it’s doing it and they don’t know how to fix it!!??? This is after taking it back 3 times, paying them and mind you it was not doing any of that when we took it to them!!! Do not use these people!! Save your time and money and go to a professional who cares about its customers!!!

Very unhappy.. I was told my vehicle would be done late afternoon next day. That's the only reason I took my vehicle there. I am here from out of town and have a heart condition so getting my vehicle back asap was important seeing as how it was being used for work purposes. I was told extra things were wrong that werent and after arguing with the guy on the phone who basically stated his "dilemma " was more important than me getting home to my medications I was charged almost 500 dollars for basically nothing seeing as how the truck wasnt fixed AND I had to go retrieve the axle so I could tow my vehicle somewhere else that was open on weekends. Highly suggest not going here and will be reporting to BBB. Not only did i go through hell with them but paid massively for nothing as well!!!!! Their website says they care about their customers.... guess that's a bold face lie!

Friendly and helpful service. Honest mechanics. I will continue to go here as long as I am in the area

I love the promptness and competence these guys have. They are very thorough and friendly.

We trust these guys to do right by us and our cars.

The technicians are fast and very knowledgeable about cars. I walked in and had a service completed and was back on the road in less than two hours.

Great place to have your car maintained!

The friendliest people in the industry. They treat you like family.

I am updating my review. Bruce reached out to help make things right. While I am still disappointed in the original service I am happy with the resolution. I am glad to have spoken with Bruce and Mike to get things worked out. Thank you again and see you next time!!!

I've been taking all 3 of our family vehicles to Walt Eger's for several years now and recently had a significant problem with a particular job that had not been completely properly by a mechanic at Walt Eger's. It was a very significant and expensive problem and at first my confidence was shaken and I thought about abandoning Walt Eger's. But due to the high cost of the repair I decided to explain the situation to the management and see what response I got. In the end I could not have asked for a better response. Even though the job was very difficult and expensive, Mike at the front desk fully understood my situation and had the entire repair completed at no cost to me. This made everything 100% right in my mind, and I plan to continue to take my cars to Walt Eger's for as long as I live in the area. No company is perfect and everyone makes mistakes, but after this mistake was discovered it was handled flawlessly.