Severn Auto Repair

5

Short Story: Fantastic experience, I will be using them for the foreseeable future. Longer Story: Two weeks ago I brought my car into a Ford Service center telling them that I hear a noise coming from the front right tire and am wondering if they could take a look. They did and told me that everything was fine other than my battery which was low and they recommended I fix. So I got the battery. The noise continued and so I brought it to Walts. They took one look at it and found told me I had a bunch of issues with my sway bar which was causing all of the noise. Then after a day or two in the shop and a complementary shuttle ride to work, loaner car, and car wash for my car. I was good to go. Good People Fair prices, great service.

Nathan - WOW, you said you would leave us a great review. Happy we could solve the issues on your Ford Taurus. I look forward to our next shuttle ride together! Take care - Bruce

- Walt Eger's Service Center
5

I have to say everyone here was awesome! They are knowledgeable, friendly and really have a good vibe! They explained what was done. I would really recommend them to friends.

Wayne - Thank you for the ⭐️⭐️⭐️⭐️⭐️ review. We really appreciate the recognition and will continue to work hard for you. Take care.

- Walt Eger's Service Center
5

I am always very satisfied with my experience at Walt Eger's. They always take the time to answer my questions. I have tried different repair shops but I keep coming back to Walt's because I don't trust anyone else more.

Jeff - Thank you for putting your trust in us. We will continue to work hard to not let you down. See you next time you need service...

- Walt Eger's Service Center
5

I was very pleased with the professionalism and recommend the services Thanks Paulo

Paulo - Thank you for the kind words. We try hard for our customers and recognition is always nice. Take care.

- Walt Eger's Service Center
5

Great service place! I used to go to firestone, but they only want your money! At Walt’s, they want to help you maintain your vehicle for over 200,000 miles, I’ve seen a truck in there with over 400,000 miles from being a loyal customer of Walt’s for many years.

Maliq - Thank you for the recognition! We love servicing your Nissan Altima and hope those brakes are working out well for you. We look forward to seeing you again when you need us. Take care.

- Walt Eger's Service Center
5

This shop has has a great team that cares about you and your vehicle. I have had my car serviced and I am very happy with results.

Mr. Williams - Thank you for the great review. It is really nice when customers notice and share their positive message. We look forward to servicing your family again soon. Take care.

- Walt Eger's Service Center
5

Great service and they always fix my car correctly the first time. I especially appreciate that Bruce and Mike take their time and explain the repairs and charges in detail with me.

Tom - Thanks for the ⭐️⭐️⭐️⭐️⭐️! Mike and I really appreciate it. 👍🚙

- Walt Eger's Service Center
5

I used Walt Eger's service center for the first time on a recommendation from a friend. The customer service was top notch, including a free shuttle ride home. They were very thorough and honest in their assessment of my vehicle and at a fair price. I highly recommend Walt Eger's Service Center !1

Vince - Thank you for this review. I love sharing such positive news with the team...it just motivates them to help the next customer! 👍❤️🚙

- Walt Eger's Service Center
1

They used my wheel lock, lost it and I knew it because the guy at the front desk (Mike) claimed there was only two wheel locks on my car. So I said okay, so why would there only be two? And they said well we have a special tool we use to get wheel locks off.. So I said okay if that's the case then could you put on 4 lug nuts to replace the wheel locks? And they said we have two customers ahead of you. Mind you these are mechanical issues.. all I need is 4 lug nuts. Telling me I would have to wait til much later. Like yeah.. that's real good customer service.

Mr. Matthew - Mike had your car confused with another Honda. In your case, we had to use our own "master tool" to get the wheel locks off. Our tech remembers it well and did not want to dig through your vehicle to find your tool. We did have two customers in front of you and asked you to come back in the afternoon and we would accommodate your request. It would not be fair to bump two waiting customers out for your vehicle. I am sorry we did not meet your expectations. Regards - Bruce Spencer, Owner

- Walt Eger's Service Center
5

Thomas - Thank you for the FIVE STAR review. We love it when customers recognize our efforts! :-)

- Walt Eger's Service Center