1

I went to Walt Eger's maybe 4 times with the most expensive repair being about two weeks ago for about 1000 dollars for a fuel pump. After they inspected the car and figured out what the problem was me and Mike (if I'm remembering his name correctly) spoke at which time I told him I would see if I could supply the pump for cheaper and call him back and they agreed. They had they pump priced at over 400 and I with ease found it for 75 (honesty Advanced Auto had it for over a 100 dollars cheaper and they're not cheaper than anyone). When I called back a couple of hours later they told me that they had a policy change and could no longer accept outside parts because and I quote "that's where they make their money"(even though they agreed to this hours before so when did this "policy change" kick in? at lunch time?). They also informed me that they had already completed the repairs to my girlfriends car because the car was "in the way". When I talked to Mike about how dissatisfied and disappointed I was he seemed very nonchalant and uninterested. long story short I DO NOT recommend Walt Eger's to anyone and seeing as how my girlfriend has the oldest car in America and will definitely need a good mechanic in the area I will be trying a place about a mile away named Coale's next time.

2

The work they do appears competent, but they are about 1/3 higher in price than other shops. When I questioned a charge, I was given the most incredible line of transparent crap that I actually laughed at the guy for his inventiveness. (Im very automotive/tech savvy). I'm voting with my feet and going elsewhere.

1

Saw a commercial for this place and all I could do is laugh. Went there about 3 months ago cause my check engine light was on and my car kept stalling. We they said they were "done" I couldn't wait to get it back. I get there and they tell me I need to bring it back because the check engine light was still on and they would have to run another diagnostic. Then I had to pay $1200 for the work they said they did and they didn't fix a damn thing. Needless to say i went somewhere else and they got he job done. People don't be fooled by the garbage commercials you see, this place has no problem ripping you off. If I wanted to get ripped off I would have gone to the dealership. What a garbage place!

1

I will say that the work that was completed SEEMS to be good so far but what I really hated most about this place is the attitude of the man at the front desk and the price. They overcharge and when I asked about it, the man's response was, and I quote, "We never said we were the cheapest. It's less than you would pay at the dealer." Really? No kidding! That's a no-brainer and quite frankly I don't believe that is all together true. I only went here since it was an emergency situation and I couldn't get my car to my regular mechanic (too far). Walt Eger's saw that out of state tag and took advantage of my situation. They also know there aren't many repair shops in the area. I got a quote from MY mechanic and it was HALF of what Walt Eger's charged! This was for the replacement of the coolant thermostat on my '08 MINI. Also, how many places charge for diagnostics unless they don't get to do the work? They tacked that on, too. Buyers BEWARE!

1

Needed a 4wheel alignment on my 2009 Volvo XC90. Called the dealer and was given a quote for $129. Thinking it was too much $$ for an alignment I decided to give my business to a small/local shop. Found this place using the RepairPal application. Went to the shop an inquired about what I needed for my vehicle. To my surprise the price given to me for an alignment was $220. That's almost $100 more than the dealer. I left the shop and until this day I can't comprehend their fees. The RepairPal application quoted the alignment between $84 and $107. Who's wrong?

5

Best mechanic I've visited.

5

Exceptional treatment of loyal customers and same day service. Welcomed by a screw in the tire flat in the morning. Called Walt Eger's and spoke to the service writer, Mark. Mark got me right in first thing. Tire service was completed with a plug while I waited and was back on the road without missing a beat of morning routine. All the staff is friendly, professional and thorough. High recommendations for any type of auto service.

3

5

Took my vehicle for the first time and had work done to my truck. I was treated with respect and given straight answers. Thanks Mark Ferron and the rest of the staff. Walt Eger Service Center great place to do business!!

5

Another great experience at Walt Eger's Service Center in Severn MD today! Brian, Matt, Red and Walt and all the technicians make taking my cars to Walt's the best experience I have ever had at a car service center. Everyone is professional, helpful and experienced. They care about you as a customer as well as a person and no matter what issue I bring them, it is resolved in a timely, efficient manner and at a price matched by none. They work with you, providing you rides home and pick ups and always with a smile and friendly attitude. I only take my cars to Walt's and highly recommend them to all.