Severn Auto Repair

449 reviews
1450 Grimm Rd, Severn, MD 21144
(410) 514-3303
Mon - Fri: 8:00 AM - 6:00 PM
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5

I've been taking all 3 of our family vehicles to Walt Eger's for several years now and recently had a significant problem with a particular job that had not been completely properly by a mechanic at Walt Eger's. It was a very significant and expensive problem and at first my confidence was shaken and I thought about abandoning Walt Eger's. But due to the high cost of the repair I decided to explain the situation to the management and see what response I got. In the end I could not have asked for a better response. Even though the job was very difficult and expensive, Mike at the front desk fully understood my situation and had the entire repair completed at no cost to me. This made everything 100% right in my mind, and I plan to continue to take my cars to Walt Eger's for as long as I live in the area. No company is perfect and everyone makes mistakes, but after this mistake was discovered it was handled flawlessly.

Doug - Thanks for the feedback and understanding that not everything is perfect. Our technician made an error so Mike made it right for you. The cost of the expense is secondary. We take great pride in our quality and do not run from a mistake. Glad you are sticking with us!!

- Walt Eger's Service Center
1

Bailey - I do not show anyone with the last name Jack in our system. As always with reviews of this nature, I offer to speak with you directly. Bruce Spencer - Owner - (410) 519-8445. If your vehicle is under another name and we have not provided good service, I would like to know how we can improve. Thank you.

- Walt Eger's Service Center
5

Amazing CUSTOMER SERVICE, always do a good job on my car.

Good morning Ciara - Thank you for this review! We share EVERY review with our employees and it keeps them motivated for the next customer too. Have a nice weekend...

- Walt Eger's Service Center
5

Great people

Chris - Thanks for the ⭐️⭐️⭐️⭐️⭐️ Our team really appreciates the recognition!

- Walt Eger's Service Center
5

No place better to bring your car. They fix what is needed and requested. Honesty is everything and they put your mind at ease.

Thank you James! We love taking care of your family’s vehicles. Your ⭐️⭐️⭐️⭐️⭐️ is much appreciated! 👍🚙

- Walt Eger's Service Center
5

These guys are great. We had a problem with the alarm system going off for no reason any time day or night. They found and fixed the problem in very little time. Price was very reasonably and well received. Personal very pleasant and friendly and make you feel welcome.

Ed - Thank you for such a nice review. We are happy we could solve your issue...nothing like a car alarm going off in the middle of the night. :-) Take care!

- Walt Eger's Service Center
1

Oh my god !!! What an ego trip the owner is on. Two weeks ago while in the waiting room I couldn't believe what I was hearing. The owner was having a rant fit with the two guys at the front counter, telling them they better get their numbers up because he's there to make money off these people. I guess they forgot I was in the waiting room and the counter people were discussing what a $%&hole the owner was and no wonder two of his mechanics were leaving him. I was only there because my company is up the street from this shop and I had to go to them to have the company car oil change done. This new owner is only about getting "ALL OF YOUR MONEY". You wont get my money buddy. You need to tone done your arrogant attitude. I'm glad I have a great caring auto repair shop I use personally.

Mr. Bernard - My name is Bruce Spencer and I am the owner. I do not show that you have ever been a customer of our shop. If you have been here and we have offended you in some way, I would welcome a chance to speak with you about your experience. Our phone number is (410) 519-8445. I look forward to speaking with you at your convenience. Thank you.

- Walt Eger's Service Center
5

The guys at Walt Eger’s, Bruce, Mike and the boys are very standup guys. They stand by their work they stand by their warranty and they make things right. I will continue to use Walt Eger’s for all my service needs. To Bruce and the boys great job.

Paul - We cannot thank you enough for this review. Things are not always perfect in our industry, but we appreciate you giving us a chance to get it right for you. Glad you are happy with the results! By the way, THANKS for your service as a First Responder too!!!

- Walt Eger's Service Center
5

Good service and accurate estimates.

Bill - Thanks for the great review! We try hard and really appreciate you taking the time to let others know. Have a nice weekend.

- Walt Eger's Service Center
3

Good morning Lizzie Marie. Could you please call the shop to discuss your experience? I am the owner and have not been able to locate you as a customer in our system. If we have missed something, we want to make it right for you. Thank you.

- Walt Eger's Service Center
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1450 Grimm Rd Severn, MD 21144 (410) 519-8445
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