Severn Auto Repair

4

E-Rok - Thank you for the review. We appreciate you taking the time to let others know of your experience. We will work hard to pick up that fifth star next time. Take care.

- Walt Eger's Service Center
5

Transparent auto repair shop who really care about their customers. Friendly staff, accommodating customer wait area, if needed. Can't wait, they'll provide you a loaner car.😊well managed business. Thanks Eger's Service Center!

Dan - Thank you for the FIVE STAR review. We try to make it easy for customers with different options. It is nice to be recognized. Have a great day!

- Walt Eger's Service Center
5

Bruce Spencer at Walt Eger's Service Center is phenomenal. I highly recommend them for ALL your vehicle needs. They were able to come to my rescue and get me back on the road quickly, for which I am greatly appreciative. The technicians at Walt Eger's go ABOVE and BEYOND to keep their customers satisfied and On The GO!!

Peg - Thanks so much for your review. Our team is working hard and when I share reviews like this, it is easy to keep them motivated! Take care.

- Walt Eger's Service Center
5

Mr. Velasquez - Thank you for the FIVE STAR review!

- Walt Eger's Service Center
1

DO NOT TAKE YOUR CAR HERE!!! Mr. Walt is no longer the owner and these new people are dishonest and do not know how to work on cars that good like when Walt was there. We paid them thousands of dollars to fix my mothers truck and when she left it started making loud noises and pulling to left as we drove it. Took it back to them and they told us they don’t know why it’s doing it and they don’t know how to fix it!!??? This is after taking it back 3 times, paying them and mind you it was not doing any of that when we took it to them!!! Do not use these people!! Save your time and money and go to a professional who cares about its customers!!!

Dear Get Money - My name is Bruce Spencer, shop owner. I am always available to speak with a customer. The above did not happen at our shop. Walt and I share the same Christian values. He built the business based on trust/honesty. That continues today. Please call the shop and ask for me if you are an actual customer with a concern. Thank you.

- Walt Eger's Service Center
1

Very unhappy.. I was told my vehicle would be done late afternoon next day. That's the only reason I took my vehicle there. I am here from out of town and have a heart condition so getting my vehicle back asap was important seeing as how it was being used for work purposes. I was told extra things were wrong that werent and after arguing with the guy on the phone who basically stated his "dilemma " was more important than me getting home to my medications I was charged almost 500 dollars for basically nothing seeing as how the truck wasnt fixed AND I had to go retrieve the axle so I could tow my vehicle somewhere else that was open on weekends. Highly suggest not going here and will be reporting to BBB. Not only did i go through hell with them but paid massively for nothing as well!!!!! Their website says they care about their customers.... guess that's a bold face lie!

Tara - We are very sorry that we did not meet your expectations and the time requirement to return your vehicle. We had to send the axle out to a third party to perform some work on it and they could not get it back to us in time on Friday. Hopefully the other shop was able to complete the work over the weekend for you. My name is Bruce Spencer and I am the owner. If you would like to call the shop on Monday, I will try to work something out with you. Again, our apologies for not meeting your expectations.

- Walt Eger's Service Center
5

Friendly and helpful service. Honest mechanics. I will continue to go here as long as I am in the area

Justin - Thank you for putting your trust in us. We hope you are in the area for a long time...we love it here.

- Walt Eger's Service Center
5

I love the promptness and competence these guys have. They are very thorough and friendly.

Evelyn - We invest heavily in training our techs. Thanks for noticing...and the great review!

- Walt Eger's Service Center
5

We trust these guys to do right by us and our cars.

Jeanne - Thank you! We really value the trust you put in us and will work hard to keep it. Take care.

- Walt Eger's Service Center
5

The technicians are fast and very knowledgeable about cars. I walked in and had a service completed and was back on the road in less than two hours.

Zachary - Thank you for giving us a shout out. I am glad we were able to get you in and out quickly. After all, time is valuable these days!

- Walt Eger's Service Center