Severn Auto Repair

1

Terrible!!!!!! Left my truck there for inspection. 20 days later never completed. Could not even get someone to get me a complete price for the inspection and repairs needed.

Fred - You have my sincerest apologies. We blew this one. After inspecting your vehicle, there was substantial work needed. We have been down two technicians (one left to join the army and I had to make a change with another one for poor attitude). We have two very good replacements starting this week. We never hire someone hoping they can do the quality of work we require. We make sure they meet our standards. So your vehicle was pushed back. Again, you have my apologies and wish we could have done better for you. Bruce Spencer - Owner

- Walt Eger's Service Center
5

Phenomenal service. These folks definitely know what they're doing and never try to get you to do unnecessary repairs. Honest mechanics with a wealth of knowledge

Lyonel - Thank you! We work hard never to break the trust we have with our customers. Your review is really appreciated.

- Walt Eger's Service Center
5

I always have a great experience and my last trip was no exception. I get all my questions answered and when there is a difficult decision they are always helpful breaking down my options with reasonable prices.

Stephan - Thank you for such a great review. Being up front and transparent is the only way to go. Sometimes it is not great news we deliver, but we try to work with customers to get things right for them. Take care for now.

- Walt Eger's Service Center
5

DPGaming - Thanks for the five star review. It is hard to tell who you are as a customer, but we appreciate the love just the same... :-)

- Walt Eger's Service Center
5

Great experience absolutely the best auto repair in the area. They provide highest quality service and quality parts. I can't say enough good about them.

Raymond - Thank you for such a stellar review. It really helps motivate the team here to help customers every day. Have a nice weekend.

- Walt Eger's Service Center
1

Formerly a kind, trustworthy establishment. Unfortunately Walt sold the company to someone else, who now coasts on the business's good reputation. I and others in my family have been gouged and exploited, sometimes charged 600% markup for simple items like sparkplugs. There are some kind people that work there, but please don't reward the greed and dishonesty of this new owner.

Good morning Topher. This is Bruce Spencer, Owner. You will note that I reply to every review someone takes the time to leave, even the one stars. Usually, the one stars are not a customer. I looked into your family's history and you have been a customer so I looked deeply in case your claims have merit. We have not seen your 2001 Corolla since March 2017. At the time, we did extensive work on it...hub bearings, two tires, front end alignment (that required a CAM kit because it was so far out of alignment), flushed the transmission and completed an exhaust repair. No plugs. So I looked at ALL of the Corbetts' history with us and found a vehicle that received plugs. You mention a 600% markup on them. Those plugs each cost the shop over $20 apiece, clearly very costly plugs. I just wanted to confirm that we did not gouge you. I am comfortable we did not. Our family bought the shop and we work every day to honor Walt's legacy of trustworthy repairs at a fair price. We are not the cheapest, but we stand behind our 3 year/36k warranty and honor it every day. If you would like to discuss any of the above, please call the shop and ask for me. (410) 519-8445. If I am not here, ask them for my cell number. They will give it to you and I always pick it up. Thank you.

- Walt Eger's Service Center
5

Went there the other day after hearing great things. Car has been pulsating at a certain speed for a while. Took it somewhere 3 times, never did find it. You guys took the time to really test drive the car. Found the problem and car drives great. I will be coming back. JD I believe is his name is really a good representative for your company. Took the time to explain everything. I was really impress how the shop was run. Glad I decided to come there.

Gary - We are happy you found us and glad we could pinpoint the issue for you. Thanks for this great review and we'll see you next time you need service. I will make sure JD gets your feedback too. Take care.

- Walt Eger's Service Center
1

Hate to say I will not return. Was charged almost $300 to have headlights installed that I purchased online. Hourly rate wasn't told to me estimate wasn't given to me not the way to run a business that you say how honest you are???

Jim - I am sorry we didn't communicate well on your vehicle. It was $250 because we had to remove the bumper cover to install the headlights. We should have been more pro-active about the price on the job beforehand. It was a miss on our end. Again, you have our apologies.

- Walt Eger's Service Center
5

Short Story: Fantastic experience, I will be using them for the foreseeable future. Longer Story: Two weeks ago I brought my car into a Ford Service center telling them that I hear a noise coming from the front right tire and am wondering if they could take a look. They did and told me that everything was fine other than my battery which was low and they recommended I fix. So I got the battery. The noise continued and so I brought it to Walts. They took one look at it and found told me I had a bunch of issues with my sway bar which was causing all of the noise. Then after a day or two in the shop and a complementary shuttle ride to work, loaner car, and car wash for my car. I was good to go. Good People Fair prices, great service.

Nathan - WOW, you said you would leave us a great review. Happy we could solve the issues on your Ford Taurus. I look forward to our next shuttle ride together! Take care - Bruce

- Walt Eger's Service Center
5

I have to say everyone here was awesome! They are knowledgeable, friendly and really have a good vibe! They explained what was done. I would really recommend them to friends.

Wayne - Thank you for the ⭐️⭐️⭐️⭐️⭐️ review. We really appreciate the recognition and will continue to work hard for you. Take care.

- Walt Eger's Service Center